Lobby was air conditioned, but room hallways, elevators, and room were not. Upon entering, our room was 85 degrees. Took 15 hours to lower the temp to something approximating room temperature. Very humid and uncomfortable. This is obviously an ageing building.
Ralph
2 晚家庭旅行
10/10
Short stay very good hotel, full breakfast close to stores
Jonathan
2 晚家庭旅行
2/10
I was overcharged for my stay and neither the proper nor Hotels.com did anything to resolve the issue.
Hotels.com advertised a rate that was less than what I paid upon check in. I'm very disappointed.
Also, the hotel was not secure. Anyone from the street could come in and out of the hotel any time of the day as the side doors were never locked after a certain time.
真实旅客
4 晚行程
8/10
Same as always. The overnight front desk could have been friendlier.
Stuart
1 晚商务旅行
10/10
Everything was top notch.
Stephen
2 晚行程
2/10
The hotel was dated and in poor condition. Will not stay here again. The breakfast tables were not bussed. The mini fridge was not functioning. Used Lysol to disinfect the bed and bathroom. Did not dare use the drawers. The only positives were the room was quiet and close proximity to Springfield Town and Country Mall.
真实旅客
4 晚行程
6/10
most importantly, the mattress was terrific. The location was just what I needed it to be, but it doesn’t offer much. It’s a concrete expansive, freeways, and shopping malls. The staff tried very much to be helpful, but I did get different stories from different people. I liked that there were cookies out in the afternoon and coffee all day. The breakfast was just fine.
Laura
3 晚商务旅行
10/10
Beverly
1 晚行程
10/10
Neil
2 晚行程
10/10
Sharon
1 晚行程
10/10
It was Great!
Kamaron
2 晚结伴旅行
4/10
PEDRO PABLO
1 晚商务旅行
8/10
It was clean and offer everything you need such as coffee, tea, free breakfast. However, it needs little update (at least our bathroom sink).
Angelica
1 晚家庭旅行
8/10
Hotel is convenient to shopping and freeway.
Duane
3 晚家庭旅行
4/10
Tia
6 晚商务旅行
10/10
Nice staff and comfortable room. The breakfast was also very good.
Anna
1 晚结伴旅行
8/10
My special request was not respected. At the beginning I was assigned to the room with very old furniture and a window facility the active highway, so I had to ask for another room. Breakfast is so so.
真实旅客
1 晚家庭旅行
2/10
Dingy rooms. Loud a/c unit. Room key just stopped working four times during a 2 night stay. Imagine coming back after a long day out, arms full of packages and a pizza. Keys don’t work. Have to go to front desk, staffed by ONE person, a line 5 ppl long. Just to get a key to my room. Again.
The bathroom in the room was hideous. Red mold and scum all over the vinyl shower. Mold and crust all over the faucet. Huge crack in the wall of the shower. Faucet pulled away from the wall. If there had been another option I’d have checked out a gone to the hotel next door.
Bottom line, they should pay US $114 a night to stay here. Awful.
Michelle
2 晚家庭旅行
10/10
Darelis
3 晚行程
8/10
The staff were amazing. Always present, available and helpful. Breakfast was fresh and diverse. Common areas were clean. The shuttle service to the Metro was also on time and pleasant.
We booked a king bedroom and received a handicapped room that was quite dated. I stepped on a screw near the desk, no idea where it came from. The bed was fine. The bathroom was dimly lit and the switch was outside of the room behind the door when it was open. Since the toilet was handicapped it had a modified seat that was old and rusted underneath.
This hotel is a fine value and it’s the third time I’ve lodged there but adjust expectations unless Choice Hotels invests in modernizing the property.
真实旅客
3 晚家庭旅行
10/10
walter
1 晚行程
10/10
TONY
1 晚行程
6/10
Room I stayed in was in need of some TLC. Toilet seat was old, chipped paint and needed to be replaced, entry door was hard to open, and bathroom door had seen better days. Management needs to pay attention to detail to make this hotel worth the cost. The attendant doing the breakfast was very attentive, hard working and pleasant. Front desk staff was professional especially the young lady who checked me on day of arrival. She acted quickly to get maintenance to help with the entry door. Maintenance guy was very professional, courteous and helpful.