I stress if you are going here to call & see of the Water park is open the day that you go. We went on a Mon & Tuesday. Apparently, those days there is no waterpark or open restaurant at the resort. Many places in area close by 10pm, we had to settle for fast food 1st night. NO WATERPARK so disappointed. No info about that on the website or here.
We arrived & the young man that checked us in placed us so far away even though he said the place was empty.
The room was pleasantly clean inside. NO HOT WATER. Electrical outlets for charging anything that we had were not functioning. Finally found 1 that worked. I told Christine at the front desk at 7:30am that there was NO HOT water. She said no one else complained. I said NO ONE else is occupying rooms near us. You can tell because rooms doors are ajar for cleaning. ALL empty. I also asked for more towels & tp. NOPE. Never got them. When we left at 1pm the maint. man was repairing the hot water heater. I asked if it was in need of repair & he said YES. Christine was wrong. I actually went to the front desk 3 times but no one came until we had to check out. I saw a maid & she spoke no english. I motioned for towels/tp & she motioned to go to the front desk. Umm, I already did. The hot tub jets did not work. Pool needed to be cleaned. I did it. Mini fridge held barely anything or kept it cold. Wish they updated the place because it is so cool. Enjoyed Movie, Bowling & game room. Wish they Updated. I have so many ideas. Contact me.
Anne
Anne,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 30 日
Disappointed
First off nowhere does it say there are eight different buildings to this resort. I book this thinking I was going to be right on the lake with all the amenities right there. No, I was put in building five the room is not equipped with a coffee pot, cookware, paper towels, soap, no blow dryer, no garbage pail in the bathroom. The junior suites are very spacious and can hold a good amount of people I got locked out of my room the second night as my key would not work and had to call the front desk. Nobody came for 20 minutes and I had to call the front desk and tell them their resort is a sh.t show. Their response to me was we know.😳 clearly the website for the resort is not updated as the bar in the check-in hotel does not serve food. And come to find out that nobody should’ve been swimming in the lake as it had bacteria they should’ve said something to their guests thank God I did not swim in the lake. This is a very budget friendly resort that needs a lot of updating.
kimberly
kimberly,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 29 日
Christina
Christina,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 27 日
The place where you check in is not the place where you will stay
The photos show you the water park, which I had to pay for separately
I asked for a room with a jacuzzi which didn't work.
Cesar anibal
Cesar anibal,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 25 日
A very nice place that disappoints.
A place with a lot of potential, but badly managed for the last 20 years. Very outdated with insufficient and stretched staff. Someone needs to take the Bull by the horns and invest the amounts needed, so people actually come, and are able to leave positive comments.
Caterina
Caterina,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 23 日
Sharell
Sharell,4 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 22 日
It's fine, but not great.
Stayed in the lodge by the lake. Room itself is nice but common areas a relatively dated. Pool and hot tub are nice, but no towels, despite multiple calls. For our needs, it property was fine (we didn't spend much time on the property, and I would stay there again because of proximity to lake and convenience.
Jurij
Jurij,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 22 日
Raview
The accommodations are run down. The door key did not work one night when we got home at 9pm. Had to drive to main building to get a new key. Not a very good experience. Absolutely nothing in the kitchen. Not a plate, glass, fork, knife. I’ve never been to an apt. Style room with absolutely nothing available.
Maureen
Maureen,3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
Dirty room, AC not working, on site restaurants are not open even on weekend, unfriendly staffs, takes hours for room service, slow wifi, water park does not provide towels, need a map just to walk from building to building
Liwen
Liwen,4 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
Stay away
The room smelled by a dog. The Wi-Fi did not work on the TV so we could not watch TV. The shower did not work not to mention we were on the first floor and the curtains will not close. I called and notify the front desk and nothing happened. I also called back after we checked out and never received a phone call back. Apparently we should have been happy because of most other rooms had no air conditioning. Oh, and the appliances are from the 1980s.
Nicole
Nicole,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 13 日
Will have to think hard about coming back
Before the stay, they told us we had cancel reservation @towncenter because they overbooked it for a dance competition. Moved us to Willowbrook which they said was an upgrade. It was not. We had NO hot water for 2 days. Barely luke warm to shower, yes. For my wife, no. The room trim had a thick layer of dust. Towels were motel quality. Air conditioning was beat. We had it cranked and it barely kept the 2 rooms below 75. We called the front desk for a free shuttle but neither number they gave us picked up@ 5pm. Then called to let them know hot water was out, and they said the boiler was down. The hot tub at town was non functional. When we come to vacation, we do not want to pay the rate we paid to live like heathens.
Jesse
Jesse,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 11 日
eliana
eliana,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 10 日
Rachael
Rachael,3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 4 日
Overall not impressed
Won't be back as area is overcrowed
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Tyrina
Tyrina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 28 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Lydia
Lydia,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 6 月 24 日
Rosangela
Rosangela,1 晚结伴旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 23 日
Stay somewhere else.
We got there at 2:00 and it took nearly an hour to get checked in. They said we couldn’t get our room key till after 4:00 (understandable I guess). 4:00 rolls around and it took almost an hour to get our room key because everyone else who checked in early came back at that time. The room was not nearly as updated and clean as the pictures online showed. The ceiling tile in the shower was bowed and about to fall down because of water leak from above room. Told the front desk, maintenance replaced the tile but didn’t fix the leak as it was saturated and about to fall down again less than 4 hours later. Room only came with two towels even though we booked it for 4 people. Try calling the front desk(LOL). No one ever picked up. Drove to the front desk and asked for more towels. Towels never showed up, so had to try to communicate with a nice but non English speaking worker to get more towels. Wall paper was peeling off the walls in the bathroom, A/C barely worked, and walls were paper thin. Forgot to mention I heard two separate people in line that their room was given away to someone else and they had no more available rooms. Half of the water park was shut down but still cost $30 per person. Don’t expect to put more than 8 water bottles into the fridge which also barely collapse BTW and expect it to close cause it’s so tiny.
kevin
kevin,2 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 6 月 23 日
Facility is okay but service is non-existent
Check in was very slow and disorganized. It took almost 40 minutes because the clerks spent about 15 minutes checking in each group. The clerk helping us couldn't find my reservation even with the confirmation number and had to go in the back twice before finally coming back with information written on her hand which somehow allowed her to find our reservation.
The room had a pull out bed but no bedding provided. I called the front desk four times between 10pm and 1am before it finally arrived.
Later the toilet clogged and I was told there was no maintenance available on the weekends but they'd send us a plunger. It took 3 hours and several calls for the plunger to arrive.
We canceled our second night's stay and left the next morning.
Also, there is no ice available.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 23 日
The hotel was very spacious and clean. We went to the Pocono Racetrack and it was close and easy to get to.
Diana
Diana,1 晚结伴旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 23 日
erin
erin,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 22 日
Check in line was long and slow moving. Seems many rooms were not ready yet. While our room was ready, I was told the night before when someone called me from the hotel that the room would have 2 beds - not a bed and the dreaded sofa bed. Unfortunately that’s exactly what we got - the sofa bed was the 2nd bed. There were two towels in the entire room. No wash cloths and no smaller hand towels. I also had to find an employee to get a remote for the TV - which worked half the time. The room we had was in a different building from the front desk - but there was no phone in the room to be able to request these items. When I called from my cell phone, someone in California answered and gave me wrong info. The only positive of the stay was the owner of the Hub. He was super friendly and helpful.
Sean
Sean,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 22 日
When you arrive at split rock lodge, you need to go to the Towne Center to check in! Not the lodge, and they don’t tell or direct you to the towne center. Very frustrating and confusing! However our room at willow brook, a suite, was very nice!