1. room was not as described booked a two bedroom with king size bed two double beds and two twin beds that was not what we received.
2. Booked a two bedroom with a full kitchen. There are no utensils plates cups or pots. The cabinets are bare unless you bring everything yourself the kitchen is useless.
3. Our unit did not have functioning air conditioning as well. It did not have any windows. It was an interior two bedroom unit. The average temperature was 81°.
4. Described as a resort but did not include resort amenities.
5. Extension cord plugged in and ran under the carpet and wall.
6. Plugs that go to unknown sources all over the place.
Joanna
Joanna,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 21 日
TUSONIE
TUSONIE,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Stepfanie
Stepfanie,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
AMY
AMY,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Quite getaway
An amazing trip. Looking to be back soon
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 30 日
MICHALOS TO THE RESCUE!
We got there a little early and did the paperwork but the room was not ready...we came back at 4:00 and the room was not registering as ready...BUT MICHALOS ONE OF THE MANAGERS INTERCEDED ON OUR BEHALF...TOOK CHARGE...CHECKED ON THE ROOM PERSONALLY AND GOT IT HANDLED...HE WAS MARVELOUS
Joseph
Joseph,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
Had a good time
Michel
Michel,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 23 日
megan
megan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 7 日
Nyder
Nyder,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 5 日
Lenitzia
Lenitzia,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 1 日
Stay was horrible. It’s the second (and definitely last) bad experience I have at this hotel. Stayed at the lodge, my family couldn’t sleep because of noisy neighbors and the way rooms are constructed. All rooms share a door with the room next door and the only way to sleep quietly is if the room next door is empty. This time the TV was on until past 5AM so we could not sleep at all. Called the reception twice (11:30 and 3:30/4AM) but they were not able to help. Not sure if someone came to check at all or not.
Pablo
Pablo,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 27 日
Pete
Pete,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 2 月 26 日
Lacy
Lacy,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Lawarence
Lawarence,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 24 日
Lacy
Lacy,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Luis Francisco
Luis Francisco,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 23 日
Othoniel
Othoniel,2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 21 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 19 日
Pete
Pete,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 19 日
Dining/Pool/waterpark - heating down for months
Worst Valentines / Presidents’ Day school break EVER! Purpose for trip was hotel pool and waterpark. never informed that water heaters broken for months. After discovering went to front desk and was told “but it’s open, right!”. Everything was frozen. only area ANY guest to go in was a small hot tub. Decided to attend dinner within hotel. We happen to be the 3rd guest seated. Over 1hr others arrived after us (now a packed restaurant) we hadn’t received our food. They forgot us and gave our food to someone else. We ordered pizza to bring back to room. After sharing all what we experienced we received 2 game card with $10. I’ve stayed here a few years ago during the same school break and we really enjoyed. I couldn’t believe how everything was addressed. Only positive thing the bartenders during afternoon and evening shift on Friday, truly friendly. Along with arcade manager.
Natalie
Natalie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 18 日
Janny
Janny,3 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 17 日
Hannah
Hannah,2 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 16 日
Nice room, would stay in the outer building units again. Restaurant in the main lodge was marginal; slow service, extremely sub-par cut of meat was served, full of fat and grizzle, but what was edible was tasty. But overpriced