Refrigerator not working, requested another one and it never came. The TV controller was confusing and the volume could not be changed and was barely audible. Tried to get on Wi-Fi w no luck.
Karen
1 晚行程
10/10
It was excellent!
Jeanette
2 晚行程
6/10
The two people at the front desk were not very professional upon our arrival. Both were on their phones and seem to be bothered by us.
Jorge
1 晚行程
2/10
A hand towel was used to clean up a spill the next morning a charge was put on my card for $25 when I asked about the charge they said it was due to a stained towel I asked to see the towel they said it was in laundry . I asked them to give it to me since I now owned the repeated it’s in laundry and would let the manager know. No solution . I blocked them from making future charges on my card!!! Take your own linen!!! Very unprofessional and rude.
Anita
3 晚家庭旅行
2/10
Anniequea
2 晚行程
10/10
Theodore
1 晚行程
2/10
Ryan
1 晚行程
8/10
Susan
1 晚行程
8/10
Michelle
1 晚家庭旅行
10/10
Heather
1 晚行程
10/10
Janice
1 晚商务旅行
10/10
Katrina
2 晚家庭旅行
10/10
Fred
1 晚行程
10/10
LaTia
2 晚行程
10/10
My 19 yr old daughter made a reservation. She was traveling two hours from home to photograph an event. Thank God she had called the hotel before leaving to ask a question. In the process of the conversation she found out she would not be able to check in as she is not 21. My daughter called me and told me about the situation and that the person she talked to hung up on her. I called hotels.com. The agent called the hotel and got the same rude treatment. So I had to travel with her to check her in.
When we got to the hotel, I told the manager what happened. The manager was WONDERFUL as was the young man who checked us in.
The hotel was very nice. The room and fixtures were modern and elegant. It was clean and very comfortable. Love the Dove bath products. Breakfast was very good. Nice variety of foods and dining area.
It is a shame that a rude person was our first impression of the hotel. Everyone else and the hotel were a delight.
Lori
1 晚商务旅行
6/10
Very disappointed to find that the pool area was under construction. They had it on their website but it wasn’t on this one. I would never have paid this price for hotel without pool.
Melanie
1 晚行程
4/10
Janah
2 晚家庭旅行
10/10
They are doing nice job on there remodeling of the hotel.
Ronald
1 晚行程
4/10
Very disappointed. I was called the day before asking if they could upgrade me at no additional cost. I agreed. The room was ok but the bathroom was horrible, the tub looked like they had used it to do work, the bottom had ruts and no glaze and the drain had green gunk on it. I placed a full bath towel down to take a quick shower. No exhaust fan so the dew dripped off the top ceiling header as you brushed your teeth.
Sharon
1 晚浪漫旅行
10/10
Frederick
1 晚行程
8/10
This hotel was much better than the one across the parking lot by far (Comfort Suites)!
Courtney
2 晚家庭旅行
10/10
Everything was so close! My stay was so quiet and relaxing
Lakeithia
2 晚家庭旅行
10/10
I recomed this hotel 5 stars because, My family and I enjoyed our stay and the services offered to us. The comfort and appearance of everything in the hotel are very good, the cleanliness, the security, the food and above all the friendliness of the staff. The rooms are modern, clean and spacious. Excellent service.