Our stay started fine, quick and pleasant check-in.
When we arrived at our family room (in the old building) the room felt like it had not had fresh air for several months and was very warm and stuffy. We opened all of the window and changed the thermostat to 20°c instead of the 25°c.
The room was very worn out and sad. The bed sofa was very not in good shape. Their was no interior design at all. The floor was very worn. It was such a beautiful old room that very little would be needed to make it amazing.
When we returned after a walk the room seemed ok and we closed the windows. But not long after we noticed the the AC did not function at all.
So we changed room. This time in the new section of the hotel. One of the lifts was broken. The room at least had working AC. But was very worn out as well.
There where no towels in the room, so another trip to reception was needed to get some.
Then when the girls were showered and ready for bed we noticed there where no sheets or covers on the sofa bed.
Yet another trip down to the reception... only to be told that the man at the desk was the only staff member working and another would arrive in 20 minutes and then they could fix the bed. 30 minutes later a guy did turn up and fix it. Quite amazing that there was only one member of staff on a Friday evening.
The breakfast was fine, Basic Swedish hotel food, scrambled eggs bacon etc... yawn...
This hotel needs a refresh. How it has such a high rating is a mystery.