This hotel was full of mold dirty and everything was broken . Called hotel.com / Expedia and they said the morning we checked out that they where going to refund us then we waited called back two weeks later now they want me to pay them $20.00 to get a refund I will NEVER book with hotel.com or Expedia ther eran by the same people there rude and can hardly speak English. Don’t even stay at the hotel rl Cleveland airport hotel it is horrible nasty dirty moldy .. zoom in on the roof it was water damaged and bulging out ask front desk to switch rooms she laughed and said they where all like that .
Tanyka
Tanyka,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 25 日
Don’t Stay
Service was horrible staff had very few staff that would be worth keeping, can’t stress this enough that they don’t care about anything but the money. Mold in my room, water damage everywhere elevators ran so slow they left notes saying to not beat up if it got stuck. The stuff allowed a random pizza box to sit at the desk all weekend
Timothy
Timothy,3 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 22 日
Nope!
This hotel is in dire need of renovation.
Jason
Jason,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 16 日
Megan
Megan,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 31 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 21 日
Expect the unexpected
It was ok i just wish that these hotel stop saying free breakfast or they be specific when they say breakfast alot of times customers patronize business due to what extas they come with. I personally did I thought I was gonna get real good food it was dry cereal, dry bagels, dry muffins and oh you got to make your own dry waffles no eggs no meats nothn with moisture for your throat everything made your mouth dry and to not have any liquid to wash it down. It was horrible to say the least smh... I told them they could of least put some fruit or yogurt out. No juice bar no waters put only coffee, hot tea everyone dont drink that stuff
Tamika
Tamika,2 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 1 月 29 日
I wish I could rate lower. Felt we were deceived prior to even checking in. Requested a hotel with airport shuttle.
Dena
Dena,1 晚家庭旅行
Expedia真实住客点评
2/10 很差
2025 年 1 月 18 日
Sanjay
Sanjay,1 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 29 日
Marvell
Marvell,2 晚行程
Hotels.com真实住客点评
2/10 很差
2024 年 12 月 16 日
It needs a total redo!
Dirty, furniture torn, shower old. Bed was ok .
Carpet through out very old and stained . Elevator buttons taped on . The employees were very nice and helpful. Since we had to switch rooms because the heater was not working ! You get what you pay for I guess!
It is in need of renovation!!
Lou ann
Lou ann,1 晚行程
Expedia真实住客点评
2/10 很差
2024 年 12 月 15 日
The property is not what the pictures portray. It is very dated. I requested a room change 3 times due to dirty, smelly & cold rooms. DO NOT BOOK THIS HOTEL!
ADAM
ADAM,3 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 15 日
Very nice and friendly staff. Right across the street from the mall and a variety of eateries.
Crystal
Crystal,1 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2024 年 12 月 14 日
Heather
Heather,1 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 18 日
Aseel
Aseel,3 晚行程
Expedia真实住客点评
6/10 好
2024 年 11 月 16 日
Christopher
Christopher,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 16 日
Gail
Gail,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 11 月 14 日
An old property but this might not be fair as I understand this property is going to be totally renovated and converted to a Royal Sonesta soon. Very few people stayed in hotel so the Internet works great. Staff is friendly and very helpful. The location is excellent with bus stop for 55 Cleveland line to downtown taking about 60 min. The hotel also has shuttle to airport. There are Walmart, Target, a mall food court within walking distance. Overall the property is old (but with 1980s-1990s nostalgic feel) but the stay is pleasant. Before I forgot great American breakfast every morning with eggs, hash browns, sausages, bacon and waffles.
Stephen
Stephen,5 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 10 日
Jyh-Feng
Jyh-Feng,1 晚行程
Expedia真实住客点评
8/10 很好
2024 年 10 月 28 日
Nice but needs updates
The hotel was nice. In need of some major updates. Took nearly 5 minutes to get hot water for a shower. There were buttons broken or stuck on both elevators.
cory
cory,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 27 日
Ok
Nice place, rooms a little run down, little over priced, excellent location, easy to get to.
Robert
Robert,2 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 25 日
Matthew
Matthew,1 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 10 月 23 日
The stuff are friendly
Hao
Hao,1 晚浪漫旅行
Expedia真实住客点评
6/10 好
2024 年 10 月 19 日
Smoke alarm kept chirping so I detached it. Key cards were difficult to use. Remote for tv stopped working. Light in bathroom out. Just one person working there that I didn’t want to bother.