Used as a stop over when we visited Stoke on Trent
Denise
Denise,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 18 日
HORRENDOUS NOISE MEANT WE HAD TO MOVE ROOMS!
We had booked a Delux King room for one night.
After checking in and dropping our luggage in the room we went straight to the pool which looks considerably smaller in reality than what it does on the website.
We then left the hotel for an evening meal at a local restaurant.
When we returned and entered our room around 8.45pm there was very loud music and a DJ's voice blaring in our room! It was so loud that we could hear every word the DJ spoke and could have sung along to each tune if we'd been inclined to! The thud of the base was vibrating through the floor.
I rang reception and complained and was told there was a wedding reception on the ground floor ... we were on the 3rd floor!!! ... and they would ask them to tone it down.
Around 30 minutes later there was no change whatsoever. We put the tv on quite loud to try and drown out the noise but it even overpowered the tv.
I rang reception again and was told the party was going on until around 11.30pm, so i requested a different room.
The only room available was a basic twin room which wasn't what I had originally booked, but we took it just to get away from the noise.
So, we had to repack our clothes, toilettries and belongings and move everything to a different room, on a different floor.
When we checked out I spoke with a receptionist and explained what had happened; we were refunded £30, the difference between the 2 rooms!
The manager didnt even come across and speak to us as requested! Appalling service
Roy
Roy,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 17 日
Room, restaurant, bar and hotel in general was excellent. Only disappointment was the pool and pool area. The pool is small and can also be full and very noisy. I was surprised to find you needed to provide your own padlock for the lockers, which meant I had to leave it by the pool area where there was little dry space to leave your belongings.
Simon
Simon,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 15 日
Great stay!
We had a great stay. Staff were incredibly friendly. Room was big, clean and quiet. Breakfast was really nice. Would definitely stay here again, and would highly recommend. Few minor niggles - the pool was nice but you need to book in advance, same with breakfast. And the parking was £5 for the night which wasn't much but you think they could throw it in for the price of the room. But overall a fantastic stay. Thanks!
Robin
Robin,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 4 月 15 日
Steven
Steven,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 13 日
Shamsa
Shamsa,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 11 日
Family trip
A nice hotel. Well located in Stoke on Trent. Check-in qas quick and easy, staff friendly and helpful. Rooms was nice. Very clean and well maintained. Bed was too hard for my taste. Pillows big and fluffy, but no support at all.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 11 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 10 日
RYAN
RYAN,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Andrew
Andrew,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 1 日
Amelia Jane
Amelia Jane,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 31 日
Broken and wrongly positioned toilet roll holder rm113
Great customer service from Jasper
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Excellent in every way
Christine
Christine,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
真实旅客
5 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Harry
Harry,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 23 日
Highs and lows
The bed was really hard and there were so many children in the pool. The hot tub has been blocked up but theres still a picture of it on the hotels.com website. There was a big works event on so it took us ages to get served at the bar. For a good ten mins there was only one member of staff serving. Our room was lovely, the whole hotel looks gorgeous but our bed was so hard we hardly slept.
Samantha
Samantha,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 3 月 23 日
Great staff but not enough of them the queue to check in was ridiculous and only one lovely lady on front desk doing her best.
Likewise breakfast queue not enough seats and big queue to be given a table. Not what you expect for the stars claimed by the hotel. Leisure facilities very dated and scruffy also overcrowded. Not value for money all things considered.