2/10
Waste of $ Staff is terrible.
To the owners,
Fyi, the link in the "post stay" text doesn't work, perhaps something to rectify. I am writing about our recent stay, night of May 11th room
After an incredible day exploring we were looking forward to our stay for my birthday. Our check in was the opposite of our day, less than welcoming, to be generous. The staff did not look up, make eye contact, greet or engage us when we came in but rather presented as disinterested and put out to have to check us in. My partner and I have traveled extensively and between us couldn't come up with a time we had felt that unwelcome.
We were left check in with directions to our room were unclear, had a circling the parking lot.
We returned from dinner expecting to enjoy the patio and fire pit, like our neighbors were, on both sides. There was no key for the fire pit in our apt. so Jason went to inquire with reception.
He was again met with indifference, lack of desire to assist, told that maintenance has to turn them on and was gone for the night. This was frustrating, and odd as both our neighbors fire pit's were on, one of them newly lit while we were at dinner. In disbelief I went to reception myself.
I was told all the same and that we were supposed to request to have them turned on. I asked how we were to know this being we weren't informed of it at check in, it was posted nowhere in the room, and not mentioned in the binder.
Staff ruined a special birthday and was rude as hell.
Jason
1 晚行程