My coffee maker didn’t work - it happens. So, I asked the front desk for a replacement. There was unnecessary drama amid multiple phone calls. First, I was given instructions by the front desk clerk on how to use the coffee maker because they couldn’t fathom that the machine simply wouldn’t turn on. Then, I was told they didn’t have any in inventory. Then, the front desk clerk said they could change my room to one with a working coffee maker. Mindblowing! All I expected was that they swap out mine, for one from another room (hotel was nowhere near full). After multiple phone calls, that’s what finally happened.
And, throwing salt on the wound, housekeeping neglected to service the in room coffee station. Payback?