Well like I said the sofa bed my son slept on needs to be renewed. It was a step up from the other Sonesta simply suites hotel I've gone to do many times their sofa beds looked like a frier and a murder happened and the treat their guess like dirt. But his Sonesta ES hotel the staff was very nice. However, I was extremely upset at the hidden fee of 150.00 deposit I had to pay that I was not aware of and I had already paid for my room. This was the second time I was hit with hidden fees that hotels.com did not have listed in the booking. I don't like that. Start mentioning hidden fees so the customer is not railroaded it going to cause people to stop using your app.
Geraldine
Geraldine,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 30 日
Chaunte
Chaunte,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 28 日
It was good for the price. They are remodeling right now and the staff was very helpful.
LaLania
LaLania,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 26 日
Took this grandson there for his birthday to go swimming but the pool was closed
Danielle
Danielle,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 22 日
真实旅客
5 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 18 日
We’ve stayed at this hotel before and it was great. This time-they’re doing renovations and the pool & patio were closed. The bathroom was not very clean, neither was the caroet
Stephanie
Stephanie,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 9 日
Horrible experience
The property had either a defective card reader or a defective employee. Four separate holds were placed on my card for the room deposit and now I have to wait who knows how long for it to be released back to me. Secondly there was one remote for two tvs and it didn’t have batteries. There were two phones in the suite and neither worked. The cooking space was dirty. The refrigerator was dented up in several places and dirty in the outside. And there was dust everywhere.
Corangela
Corangela,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Chicquita
Chicquita,5 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 29 日
Awful
-Called to confirm booking.
-Not informed pool was closed
-Not informed major construction on site
-Urine soaked pull out bed
-No bedding bag
-Hotel face cloths ripped and should’ve been discarded
-Residents? Playing basketball outside our room at 10:30pm?
-Last time I booked at this hotel, they claimed Hotels “sold me a room even though it was booked solid”
-Tried giving them a second chance but they blew it tenfold!!
Mr. John
Mr. John,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 28 日
Sheldon
Sheldon,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 18 日
Not the greatest
I was initially in a room that smelled heavily of cigarette smoke. I went to the front desk and the gentleman moved me to another room. I kept apologizing and he said not a problem and that he wanted me to be comfortable so that was nice. My room wame the cleanest. Very dirty in the tracks of windows and the closet. I probably won't stay here again.
Lisa
Lisa,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 16 日
Lindsey
Lindsey,3 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 12 日
it was dirty and old. in all fairness, they are doing some construction on the site but they should close it down till the construction is over
Folusho
Folusho,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 23 日
Wiledy
Wiledy,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Richard
Richard,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 27 日
Aisha
Aisha,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Very nice and comfortable great breakfast too
James
James,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 21 日
Our stay could have been better. My family came there to attend the Tycoon Concert. It was
Tiffany
Tiffany,2 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 20 日
I wouldn’t recommend!
The check in process was seamless. The first front desk attendant was very sweet. When we checked in, we had issues with the door not opening. It required extra strength to open the door. The pull out sofa was extremely dirty. The mattress was filthy. The carpet was stained everywhere. The barstool seats were peeling. I called the front desk attendant, 3 times when we returned for the evening for sheets and a comforter for the pull out. She never answered the phone. The door had a opening at the bottom to allow bugs and whatever rodent to enter.
Tyisha
Tyisha,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 19 日
TIXKETJE
TIXKETJE,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 4 日
Bayyanh
Bayyanh,1 晚行程
Expedia真实住客点评
4/10 尚可
2025 年 4 月 4 日
The property was going through renovations. The room was outdated and the furniture was too large for the living space.
Bonnie
Bonnie,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 30 日
The desk clerk Jasmine was soo helpful, ver pleasant, Beautiful energy, I Love her!