2/10 很差
2025 年 6 月 16 日
Not a safe or clean place to stay for families.
Hello,
I made a reservation 30 minutes before my planned stay on June 4th 2025. Upon arrival, I noticed someone had hit part of the corner of the building with their car or truck. The parking lot was extremely dark. The main lobby had been sprayed with a repellent for roaches leaving a strong smell all over the lobby. I was planning to stay there with my 3 kids and wasn't able to stay. I explained this to the person at the desk. The place was unsafe and unsanitary. I had to book and stay at another hotel that same night. I need a refund of my money. I explained this via a virtual chat to Hotel.com I was not able to cancel the reservation before since I had just made it about 30 minutes before.
Virginia
Virginia,3 晚家庭旅行
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