The people working at the hotel were wonderful and helpful. However, our door was apparently not working with the key card-coding system, and we got locked out at night when we were exhausted and just wanting to sleep. It took half an hour to resolve, mainly because the beleaguered, solo concierge was too busy fielding complaints from other guests to break away and let us in. Also, the whole hotel had several odors, the most predominant one being weed. It’s legal to smoke weed in Illinois, and although the hotel is non-smoking, apparently people don’t obey that rule.