Arrival was great. Polite and friendly staff and offered a glass of prosecco.
But that’s where the “great” ends.
From the pavement and the lobby it’s a lovely modern looking hotel. Our room however was extremely tired, dirty and dated. In need of quite a bit of love and tlc. The bed - only a double which is a surprise nowadays, was clean and comfy but that’s about as good as it got.
Furniture and paintwork dated and damaged. Chair with a broken leg, curtains which wouldn’t close properly (and the room was at the front of the hotel with the lights firm Leicester Square blazing through the windows. The ceiling had kind of been repainted after the installation of randomly placed spotlights, but one had been painted over and one had missed being painted round completely. No milk supplied for the drinks facilities so had to go and ask for some and were only given three sachets. The bathroom door was badly damaged along the bottom, very dirty in one corner and the shower either froze or scalded you.
Overall, despite its fantastic location we have stayed in much much nicer, better kept hotels in similar locations and would hesitate to stay here again.