Overall, this hotel has several genuinely strong features, but also some clear gaps that materially impacted the stay.
What worked well:
The location is excellent, and the gym and pool areas are very good and well positioned as key strengths. I also want to recognize that some members of the staff were professional, helpful, and delivered a great experience.
Where improvement is needed:
The room was clearly in need of an upgrade. In particular, sound isolation should be improved significantly, and the ventilation needs to be strengthened to properly remove moisture. These are basic comfort and quality expectations that were not met.
Breakfast was below expectations, and the service in the bar area and at reception did not align with the standard I would anticipate for this property.
Summary:
With upgrades to the rooms and a more consistent service level in breakfast, bar, and reception, this could be a much stronger offering. As it stands, I would rate this as a 4-star hotel based on my experience.