Our stay was wonderful but check-in was not so pleasant unfortunately 😩
Seemed like the hotel was understaffed , the staff that were working tried their best but 40 minutes for check in was certainly not good enough
Apart from check in everything else was wonderful , thank you
Donna
Donna,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 7 日
Andy
Andy,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 9 月 6 日
April
April,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 5 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 9 月 5 日
真实旅客
2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 9 月 3 日
Don’t arrive for check-in at check-in
Have come to expect later and later check-in times at hotels so they should expect a rush at 3pm. Check-in was a nightmare - guests queued to the door. Staff standing around looking important but not doing the important work of getting people to their rooms. Reception asked if I’d travelled far for my stay and my reply was yes - from the front door after waiting in line for ages.
Housekeeping ran dishwasher in our room while we were out and it leaked on the kitchenette floor, but maintenance attended to promptly.
Great price for room and great location in heart of Melbourne, would stay again but book extra night to establish base camp in foyer before striking out for summit of check-in. Hopefully the hotel reads this and addresses.
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 31 日
April
April,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 30 日
Amazing hotel
Amazing stay with breakfast, parking & welcome drinks.
Walking distance to shops, restaurants and public transport.
Will recommend this hotel to short and long stays.