I have stayed at this Embassy Suites location in past years and chose it again based on that experience. Unfortunately, this most recent stay was deeply disappointing and concerning.
Upon turning on the bathroom light in Room 212, I immediately saw roaches. I killed two of them. I did notify the front desk, and the clerk documented the issue and said it would be shared with management. While I appreciate the prompt acknowledgment, roaches are a dealbreaker. Cleanliness and pest control are non-negotiable, regardless of circumstances.
The hotel is clearly overdue for renovation, and several other issues compounded the experience:
• Loud shower noise that began as soon as the lever was turned on and continued until it was turned off
• Worn, tired furniture that needs replacement
• An old refrigerator that hummed loudly throughout the stay
• Heavily stained carpeting in both rooms, including a large bright red stain in the bedroom
• Second-floor common hallway that was visibly dirty, with litter along the path to the ice machine and in need of vacuuming
I understand the hotel is in the middle of a major renovation, but renovation does not excuse issues related to cleanliness, hygiene, and guest comfort. Seeing roaches in the room made it impossible to relax or feel comfortable during the stay.
I wanted to share this feedback so future guests can make informed decisions and so management understands the urgency of addressing these issues.