Positives - 1. Lovely hotel, refurbished, roof top area looks fantastic. 2. Buffet great. 3. Reception staff very attentive and friendly. 5. Gym clean and handy, and the bar area looks great. 6. Ideal location for exploring Valencia.
Negatives - 1. Bar staff at rooftop bar very not bothered. 2. Had glass of Cava, went back for another to be told there was no Cava at all out of the three types available (breakfast buffet had plenty each day, seems he couldn't be bothered to look elsewhere). 3. Reception not big enough to handle number of guests at times, and we booked a double room only to be given two singles pushed together with adjoining room. Got moved no problem, but were given a room still with two single beds pushed together, just that this one had a double sheet over it (couldn't be bothered to move again). 4. Towels not replenished, asked for spare ones at reception, didn't arrive so phoned down...arrived soon after but were hand towels, not bath ones requested. 5. Paid for booking in full prior to stay, but on check out the amount was taken from card. I asked for this to be sorted which they said it would be...still awaiting refund one week later. 6. Ordered patatas bravas at the rooftop bar for 14 Euros, received two Potato Waffles with dots of sauce over them..please see picture! So hungry we didn't complain to the grumpy bar guy, but when we mentioned it on check out the reception staff said bar was run by another company so they couldn't do anything!