I express my deep disappointment regarding our recent stay with you. We booked a room at Hotel 55 – a four-star hotel – for five nights, but upon our arrival we were informed that we were being moved to a different hotel, which was smaller, further away, and with significantly lower standards than what was promised at the time of booking.
During our stay we encountered a series of serious issues, including: The room was not cleaned properly, the toilet was left in an unhygienic condition, cups were not replaced, coffee were not replenished, and towels were placed on the toilet seat. On the last day, not all types of towels were provided.
The shower handle was broken, the corridor carpet was very dirty, and the elevator was very old, small, and unsafe. There was no reception staff at the hotel, which forced us to walk back to the main building located about 500 meters away every time we needed assistance. When I requested a taxi booking, my request was refused with the explanation that taxis were outside the hotel – however, there were none ant that time, and we were forced to walk 2.5 km to our destination. This level of service is unacceptable for a four-star hotel.
The breakfast was good but with a poor selection that did not match the standard of 4 star hotel.
