We had 2 rooms. Arrived after 3pm which was stated check in time. We were tired and hot after being at SeaWorld all day. Got through the weird check in process. I had arranged to pay at hotel and it was drafted after stay and had to pay for deposit and parking there, very confusing. Once to our room housekeeping cart was outside our door one room ready one was not. So we all waited in one room for 45 min for the other one. We asked front desk and they were confused as well but did nothing. This hotel is pretty new and looks clean but customer service is off and free breakfast options were just okay. Waffle bar had no syrup and server said there wasn’t any. Probably would pass this one up next time.
Connie
1 晚家庭旅行
10/10
We’ve stayed here several times before & love this hotel! Employees are friendly, there are board games in the lobby, the rooms were clean & breakfast is good for it being free.
Amanda
2 晚家庭旅行
10/10
excellent hotel, room clean and areas very comfortable.
javier
1 晚家庭旅行
8/10
We booked because it was convenient to our needs. Our room was freezing couldn’t adjust accordingly. The pillows were lumpy & uncomfortable. Our bathroom had draining issues & the water pressure was abysmal. Breakfast was standard. Kids enjoyed indoor pool.
Emily E
1 晚家庭旅行
10/10
richard
2 晚行程
10/10
Great!
Ora
4 晚家庭旅行
10/10
Colleen
2 晚家庭旅行
4/10
Extremely loud, walls are paper thin. Rock hard bed that makes your body ache when you wake up. Mold growing in bathroom and shower head so calcified the water came out like a power washer.
Stephen
2 晚商务旅行
6/10
The hotel was nice, just as expected. the only complaint was when entering the room, the AC was turned off and the temperature inside the room was 91 degrees. Unfortunately, I had a bit of a late check-in so, it took until around midnight to get the room cooled down.
Richard
1 晚商务旅行
10/10
RAFAEL DE JESUS
1 晚行程
10/10
RAFAEL DE JESUS
1 晚家庭旅行
2/10
Luis
1 晚家庭旅行
4/10
Check-In took forever because there was no one at the desk for at least 5-10 minutes. Once we checked in, the room was not in great condition. There were no ice buckets anywhere on the floor and we had to go to the front desk and ask for them. The shelf in the shower was falling off of the wall, and housekeeping did not make it to our room at all during our three day stay. We had to go to the desk and ask for clean towels for our room and for the pool, and they shut down breakfast the second day ahead of schedule.
James B
2 晚家庭旅行
8/10
My
3 晚家庭旅行
6/10
Gloria
2 晚行程
10/10
Nita
1 晚家庭旅行
4/10
Carola
2 晚家庭旅行
10/10
Jason A.
1 晚家庭旅行
10/10
James
1 晚行程
10/10
Rita
1 晚家庭旅行
8/10
Good stay. Looked clean. Front desk helpful. Nice location to Lackland AFB. Very few dislikes. Needs better place to hang clothes. No bathroom fan and shower throws alot of water in floor. None that would keep me from staying again.