While we didn't get the room we booked, we had enough room for all to sleep. Bring towels because they were low during our stay and did not have enough for everyone to have one. Breakfast runs out fast! We had to eat out. Property is well maintained. Gym also out of order.
katrina d
3 晚家庭旅行
10/10
The front desk staff is absolutely amazing. They have been friends during my stay, and I've decided Cassandra is my new best friend even if she doesn't know it 😂
Will recommend in the future!
celia
2 晚家庭旅行
6/10
The property is in a good quaint location and the staff was very polite. It seems like it has gone through renovation but you can tell that the rooms still needed more work (the door had holes from where the old lock was, the toilet didn’t flush well etc). I think the property has some neglect from the corporate or perhaps there are some planning issues on site. Even though there was kitchen, there were no paper or regular kitchen towels - the staff said they were out. No pots, hardly anything in the kitchen cabinets. The fridge door was put on the wrong way and almost hitting the door lock when trying to open it. The wifi was sketchy at best, we tried to watch a movie but it kept getting interrupted due to poor wifi. Ice machine wasn’t working and could only dispense water. I brought all this to the staff at the front desk but they couldn’t do anything except to note those things.
Overall, I think the hotel has potential but it needs more attention either from the corporate or on site - they need to bring in a solid maintenance guy for a day or two plus IT guy or gal and just have a good walkthrough and fix things. Big plus - no carpet in the room, I liked that very much.
Anastasia
1 晚家庭旅行
10/10
Very good family friendly hotel
Joanie
26 晚家庭旅行
4/10
Bad hotel
Doug
1 晚行程
10/10
Clean hotel, friendly staff. For a short stay, I have no complaints.
Cade
4 晚家庭旅行
8/10
Just passing through and needed ADA with additional beds for a single night. Property could use some upgrades but it’s clean, comfortable and the service was good.
Gina
1 晚家庭旅行
10/10
Waylon
3 晚家庭旅行
10/10
Outstanding experience
Debra
2 晚家庭旅行
8/10
Clean and friendly
Jackie
6 晚商务旅行
2/10
Do not recommend! Property is in poor condition, the room above was super noisy and breakfast options were a joke. We will never stay here again.
真实旅客
1 晚家庭旅行
8/10
I enjoyed the room. It was roomy and comfortable. I like the added security where you have to use your key to get in main building.
真实旅客
2 晚家庭旅行
8/10
My wife and I stayed one night at this Sonesta hotel. We received a friendly greeting at the front desk and had a very easy check in. Every one of the employees was friendly and polite, often asking if they could help us in any way. Our room was a little worn but very clean. The bathroom was exceptionally clean and well stocked with towels and toiletries. The floor lamp did not work and the desk lamp had a very loose arm for the bulb. I reported these issues to the desk clerk while checking out and a second employee was also writing notes about the issues. The breakfast was better than most with an attendant in the room all the time. They offered cereals, muffins, and other pastries as well as tortillas to make breakfast burritos with eggs, loose sausage, cheese, and other condiments. There is no waffle iron but an automatic machine made great pancakes!
If we return to Birmingham we will stay at this hotel and will look for other Sonesta locations in other cities.
Karl
1 晚行程
6/10
We enjoyed the room but felt itchy while in it, so no know why. It was very roomy and great location
Thomas
1 晚行程
8/10
Fantastic breakfast, loads of choice. Very helpful and friendly staff. Fully equipped spacious rooms with comfy bed. On the downside, the rooms were old and tired looking, they need money spending on them to modernise and brighten up.
Lisa
5 晚行程
6/10
Ok hotell med store rom som var noe slitt. Elendig utvalg i frokosten (hadde blant annet ikke brød, bacon/pølser, etc). Bassenget var stengt.
Terje
1 晚行程
10/10
Michelle
8 晚行程
10/10
Michelle
2 晚行程
6/10
The building and rooms are very old and tired. The beds were comfortable, but the couch in the living room was terribly uncomfortable. Staff is friendly and very helpful though. It's a great property, just needs a facelift in the rooms with paint, carpet, and furniture. Breakfast was nice but NEEDS to run later. Especially on a weekend, closing at 8:30am on a Sunday is way to early
Mark
1 晚家庭旅行
2/10
It was horrible I got told they couldn't honor my paid reservation because of one incident