I have mixed feedback from my recent 3-night stay at Rydges Canberra, where I also hosted a function.
First, the positives: a huge thank you to Liz, Donna, and the bar staff – they were fantastic! Friendly, accommodating, and professional, they really helped make the function a success. On this side of things, I couldn’t have asked for better service.
Unfortunately, my experience with the room service/cleaning was very disappointing.
On the first morning, the bed wasn’t made, the pillows were left exactly as I had left them, dirty cups were not cleaned, and the bathroom bench wasn’t tidied.
On the second day, the situation got worse: dirty cups and spoons remained in the room, the door sign was left on the floor, rubbish wasn’t emptied, and the bed was poorly made.
I took photos to document the lack of cleaning, and several of my colleagues who stayed at the hotel had similar complaints about the cleanliness of their rooms.
I travel often for both business and leisure, and I have never experienced this level of inconsistency in room service before. It seems clear that the housekeeping staff have not been properly trained in maintaining rooms to the expected standard.
It’s a real pity because I would happily give this hotel a 5-star review based on the function team and hospitality staff alone. However, the poor standard of room cleanliness really let the experience down.