I’ve arrived around 12pm to check in, and was charged for the early arrival fee for 30USD, which was the first time I’ve been charged for this and that is not a good experience
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2023 年 1 月 26 日
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 27 日
Liliana Herrera
Liliana Herrera,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 24 日
Ivan
Ivan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 17 日
This was the first hotel that didn’t offer comp
Gregg
Gregg,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 17 日
Juan
Juan,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 15 日
Laguna Hills Really???
Read the reviews ... Every negative review came true! The fact that they are using a Laguna Hills/Irvine Spectrum Address is a joke. You would be better off in a tent on the side of the freeway. This place is dirty with dog hair caked all over the walls, beds, carpet & walls. Do not stay here!!! One review stated you cannot hear the Freeway ... nope! You can definitely hear the freeway. Booked this for a sporting event nearby ... Big Mistake!
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 15 日
Hotel has a urine-like smell. Assuming because they allow pets. Rooms are okay. They don't offer room service unless you stay longer than 7 days. It would be nice for them to offer it when requested. We wanted new sheets but they wouldn't give us any. Luckily they do give fresh towels upon request. We were there for a baseball tournament with 8 year olds. So needed to keep them entertained. We were kicked out of the pool area because we needed to give others a chance to be in the pool. No one ever came down to try and get in the pool. And it did not state anywhere that there was a time limit to be there. We then wanted to have dinner in the lobby, and were told we needed to go up to our rooms because we had too many people in the lobby. Hardly anyone at the front desk to help. The staff kept disappearing to the back for long periods of time.
真实旅客
5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 14 日
Ngoc
Ngoc,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 10 日
Nice but not sure I’ll stay again
There’s a charge for the room service if you want them to clean the room. Otherwise you can call for just extra towels and extra coffee but they will not make the bed or clean the room. The carpet in the hallways needs to be replaced. And I have a pet peeve about places that charge for parking when you’re paying for a room.
I didn’t notice that when I made the reservation
Lisa
Lisa,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Rachel
Rachel,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 7 月 6 日
Every time the front it took a long time to answer and one of times they never answered. Also at the pool it was dirty and jacuzzi wasn’t working and when asked to assist housekeeping never came out to help us.
Lupe
Lupe,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 4 日
Customer service is great
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
Erica
Erica,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 3 日
It was a pleasant stay. I would book this hotel again.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 3 日
I would book this hotel again.
真实旅客
4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 2 日
Anthony
Anthony,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
Check in was a bit of a wait but hostess was super friendly and explained situation very well! She made it a little more non stressful