Frustrated: always stayed at Marriott never a poor experience until this one. Started with a noted request for feather free then when I called to confirm I was told that they saw the note but I didn’t call during the day to ensure it was done so it was an issue due to my late arrival and they could not fully accommodate my request. To add Insult to injury an item of mine went missing as I checked out very early I was told it would be noted but that I Need to call again in the daytime to ensure the day manager was informed. MOST disappointing part was I never received a single call I had to keep calling for updates and answers…. In which I was consistently told a manger was in a meeting or unavailable etc…. 12 hours later and MY third call I reached a manager who informed me this is uncommon but the housekeeping manager and team was gone for the day… he’d follow up the following day. Unfortunately I have higher expectations of a corporation the size of Marriott to acknowledge items stolen out of a room and a customer concern. A solid phone call to at least ensure it was being looked into… would have been appreciated. Customer service was not up to Marriott standards I’m used to, I frequent trips to this area I will no longer even entertain this hotel nor recommend.
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 11 日
Eugene
Eugene,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 8 日
Laurie
Laurie,4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 5 月 3 日
Eric
Eric,3 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Michelle
Michelle,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 27 日
This was a night getaway, the room was nice, the bed was comfortable. the pillows comfortable and uncomfortable at the same time lol. But the suite was great really nice to have the access to everything the room had. The girl at the front desk I believe her name was Michelle she was so amazingly amazing.
Shiana
Shiana,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
kathleen
kathleen,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
We had issues with our rooms but that was taken care of by staff. Rooms were clean. Pool was fun for the kids.
Lorreen
Lorreen,4 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Maxeau
Maxeau,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Alan
Alan,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
Excellent facility
Excellent place to stay overnight. Fast check in and check out. The room was spotless.
Richard
Richard,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 21 日
My reservation was messed up and cancelled when I was just trying to add a name.
Robin
Robin,1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Loved the place and the area was amazing!!
Juan C Igartua
Juan C Igartua,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 16 日
it was a wonderful romantic weekend away. Such a wonderful vibe & everyone was so nice.