This is one of the best stays in Japan we have experienced. We are a family of 4, with 2 young children aged 2 and 4. From the moment we drove into the carpark, to the check in service, late night request for a diaper bin, until the very last moment we left, Sorano gave us a warm welcoming and relaxing feeling with excellent service. We are already saying next time wehn we visit Tokyo we will come back.
Lam
Lam,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 5 日
Amazing stay at the Sorano Hotel
Our stay at the Sorano Hotel was amazing! The hotel is located in an extremely convenient location, and equipped with everything a traveller can dream of, amazing pool, preserved park, kids/pets friendly, and nicely finished interior.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 2 月 2 日
Under my expectation
When we check in, the reception didn’t tell us we have free coupon and parking. Until I asked later. They didn’t mention the coupon can be used for beverages only so we used the gym and thought we can deduct 1200 yen. We checked out we were asked to pay for the gym service. I felt the hotel was overcharged.
Yuk Yi Edby
Yuk Yi Edby,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 4 日
英文水平很高的酒店
Man Kiu
Man Kiu,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2023 年 12 月 7 日
W Y Christina
W Y Christina,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 11 月 20 日
Nice hotel
Overall very nice hotel, will definitely revisit again
真实旅客
2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023 年 9 月 11 日
JOU CHEN
JOU CHEN,2 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 8 月 19 日
Wai Shing
Wai Shing,2 晚行程
Expedia真实住客点评
10/10 绝佳
2023 年 3 月 25 日
riita
riita,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 5 月 3 日
今回の宿泊感想
部屋が広くてバリアフリーが使いやすかった。
これからも宜しくお願い致します。
Kiyoshi
Kiyoshi,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 3 日
Mitsuo
Mitsuo,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 1 日
Cathlene
Cathlene,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 25 日
素晴らしい
急遽前日に予約して宿泊しました。
施設、サービス共に大満足。
おすすめです。
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 20 日
Room is great,but hotel staff are required to be educated
It looks hotel rule is more important than customer,s hospitality
Yoshio
Yoshio,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 4 月 19 日
Arrived around 12 and were only staying one night, leaving early the next morning. The check in is at 3 and you are not able to use the facilities at the hotel before check in. We asked if we could use the roof top pool before check in, after some discussions we were allowed to use the pool from 1, but we had to pay an additional fee (5500 yen). We did not get any explanation why we had to wait one hour. We stayed at the pool for a few hours, there were no other guests there and we question why it was so difficult to gain access before check in. The hotel and pool is beautiful, but the service level is very low.