We called the day prior to staying to confirm parking rules and were told we could have as many parking passes needed as guests in the room; we had five people staying but needed 3 parking passes. When we got to the location the day of check-in, the attendant at the front desk (R) was adamant that it was impossible to give us more than two parking passes (we had 3 cars), despite calling the day before to confirm. He was not willing to assist us in any way, adamant that we could not speak with anyone else for assistance. Another hotel guest requested their second parking pass to give to us, but he refused to give it to them. We had to waste about 2.5 hours driving home to get an uber back to the convention center. My husband spoke to front desk attendant (D) who eventually gave us a discount on the room to offset the cost of the uber. When we came back to check in once our room was ready, the front desk worker wrote us a 3rd parking pass (after we were already out the time and money from the early afternoon). Since it was literally just writing with a marker on a piece of paper, (R) could’ve given it to us anyway but he refused. Ultimately it was a huge I convenience for no reason, and we would not stay at that location again.