the room door is broken, and also the window lock as well.
towels are dirty, and the hotel doesn't provide any bottle water.....
真实旅客
1 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2023年03月27日
JINELL
JINELL,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023年03月22日
Guadalupe
Guadalupe,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2023年03月21日
Thomas
Thomas,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2023年03月20日
Maria Hilda
Maria Hilda,1 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2023年03月14日
House Keeping Issues
The Embassy Suites by Hilton in Brea, had many housekeeping issues.
We requested a porter to help with bags, and was told that they do not have porter or bellhops. However, the website shows bellhop and porter as services offered.
The beds were not made, the sheets were wrinkled and creased. Wish I had a picture that I could upload here.
Due to the heavy rain, the room had a leak through the sliding door and the carpet was wet and so were the drapes. Hence the room had a musty smell and was not a comfortable stay.
The shower gel and the conditioner bottles were empty.
We called room service and were told that only Hilton Honors get room service or even complimentary water bottles.
Not exactly a friendly or comfortable stay.