The Worst Experience in New York — Warwick Hotel
We stayed at the Warwick Hotel, and it was honestly one of the worst experiences we’ve ever had in New York. The hotel feels old and neglected — tiny elevators where you wait 10–15 minutes just to go down in the morning, worn-out rooms, different brands of bathroom products mixed together, and towels so small they looked like hand towels.
Breakfast was another disappointment. We came at 10 a.m., got our table, and by 10:58 still hadn’t received our food. We’re a family with two kids — people have morning plans and schedules. If half of the staff didn’t show up, the restaurant should at least warn guests that service will be slow. We left hungry and frustrated.
When I went to the front desk to explain the situation, the young man there — rude, arrogant, and without a name tag — didn’t even apologize. Instead, he said: “Yes, it’s your check-out time, you should leave in two minutes… but we can give you a little extra time.” I’ve stayed in many hotels around the world, but I have never heard anything so cheap and unprofessional. Those “extra minutes” we didn’t even need — we were already ready to leave.
I understand that sometimes people in customer service try to defend themselves, but in the hotel business, kindness, empathy, and basic respect for guests are everything. We left hungry, disappointed, and completely sure that we’ll never stay at the Warwick Hotel again.