We are staying at Deluxe double room for four nights. The room is spacious and well equipped. However, some of the arrangements in the bathroom are very strange. For example, the hooks for towels are installed inside the shower area. Makes no sense. Other than that, location is excellent. Rooftop view is unbeatable. Hotel design is heartwarming and just like your home. Highly recommended.
真实旅客
4 晚结伴旅行
10/10
Excellent staff and hospitality.
Chung Ming
3 晚浪漫旅行
10/10
櫃檯有位女性工作人員MariAnna的非常熱心親切的幫助我們連絡機場找尋我的行李,非常感謝您!
chingyu
2 晚行程
10/10
WIFI is unstable and slow, anything else is perfect. Breakfast is pretty good, good location to the Duomo.
真实旅客
4 晚行程
10/10
close to train station, good location, easy to find, also with kind service and delicious breakfast.
N
3 晚行程
10/10
Great location, close to the Firenze S.M.N station (with 15mins with luggage), delicious breakfast buffet
I slept very well for the 3-nights stay (tho the room temperature is a bit cold sometime)
And there is one thing I appreciate the most is the room perfume (made in Florence) they are using for the lobby, I love the fragrance so much...so I asked the front desk and I bought some to myself☺️
Eunice
3 晚行程
8/10
CHUN TING
2 晚商务旅行
10/10
Luis
10/10
Just an all around pleasant experience. Hotel staff was helpful and pleasant, room was exceptionally clean.
Niveen
1 晚行程
8/10
Great place and locationfor families. Restaurant staff was excellent! Air conditioning could have been a tiny bit better.
Katherine
3 晚家庭旅行
10/10
Our stay was amazing. We were in Florence for a family wedding. The amenities for gatherings, both the Piazza patio and roof top bar was great. Staff were wonderful.
Heather
2 晚家庭旅行
10/10
Was an amazing few days, we are looking forward to returning next week!
Heather
3 晚家庭旅行
10/10
真实旅客
4 晚行程
10/10
MARIANA
3 晚行程
10/10
편안한 숙소이고 피렌체 여행에 편리했어요..
청결상태는 매우 좋습니다.
HOJIN
1 晚家庭旅行
10/10
Johanna
1 晚行程
10/10
Thomas
2 晚行程
10/10
真实旅客
2 晚行程
10/10
George
1 晚家庭旅行
6/10
My husband and I stayed for 2 nights. We enjoyed our stay in general except for the air ventilation in the room. Didn’t feel any air coming out. Hotel offered a very decent breakfast which we were impressed with.
Linda
2 晚浪漫旅行
10/10
Breakfast selection was nice and service was very friendly. On the other hand, dinner at the hotel restaurant was less successful, the food wasn’t that good at all.
Andrea
5 晚家庭旅行
10/10
excellent hotel; very close to the train station; walk to all of florence's highlights and restauarants and shopping. Very courteous, kind and responsive staff. total 5-Star experience
rajesh
2 晚家庭旅行
10/10
A bumpy start with a stellar finish. My room was facing the square and was incredibly quiet and peaceful. I felt safe sleeping with the window open, breeze coming in. One night with a magical thunder & lightening storm. I slept better there than any other location on my lengthy trip.
Hot water and great water pressure A
But, the best part was the staff and the people. I wish that I could name them all.
The booking manager went out of his way to assist with a booking error that was all my fault. Quite an ordeal for him to correct. I am grateful.
The front end manager took care of a room issue upon arrival and went above and beyond to make it better than okay...
Specifically, two of the people that helped with room service were gracious and kind. It's wonderful to be greeted with that energy first thing in the morning.
The restaurant and bar staff were kind, friendly and helpful daily. They really made me feel welcome and at home in Florence.
The food is exceptional. You mist try the chocolate chip cookies and chocolate croissant- better than France I don't normally care for chocolate and these were a favorite! The touch of salt in the cookie and crispness at the edge! Masterful!
The breakfast buffet is A Beautifully displayed, large variety of options- FRESH! I had 3 dinners onsite- I loved the chicken Cesar salad. Pasta was delicate with complex flavors...Room service for breakfast made working from my room and a slow pace in the morning essential for the ease