In the heart of Merced, Auténtico Hotel offers a tranquil retreat with breakfast buffet, a lush garden, and an inviting pool with free cabanas. Unwind at Mastico restaurant or take in the views from the terrace. With high-speed WiFi and laundry facilities on site, guests praise this hotel for its helpful staff.
Ave 5 and 7, Calle 40, Sabana Norte, San José, San Jose, 0
What's nearby
Sabana Park - 3 min walk - 0.3 km
Museum of Costa Rican Art - 5 min walk - 0.4 km
National Stadium of Costa Rica - 15 min walk - 1.3 km
Estadio Nacional - 16 min walk - 1.4 km
Central Park - 2 min drive - 2.2 km
Getting around
San José (SYQ-Tobías Bolaños Intl.) - 15 min drive
Juan Santamaria Intl. Airport (SJO) - 22 min drive
San Jose Contraloria Station - 15 min walk
San Jose Cemetery Station - 20 min walk
San Jose Sabana Station - 24 min walk
Airport shuttle (surcharge)
Restaurants
Subway Paseo Colon - 5 min walk
London Room - 4 min walk
Restaurante Machu Picchu - 7 min walk
Fuji - 7 min walk
Restaurante Mastico - 1 min walk
About this property
Auténtico Hotel
Auténtico Hotel is just 3.9 mi (6.4 km) from the airport and offers a shuttle (available 24 hours). Guests can take a dip in the outdoor pool or grab a bite to eat at Mastico, which serves breakfast, lunch, and dinner. Other highlights include a bar/lounge, a terrace, and a garden. Fellow travelers love the helpful staff.
At a glance
DONE
Hotel size
81 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
DONE
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Pets
No pets or service animals allowed
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited
DONE
Transfers
Airport shuttle on request (available 24 hours)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:30 AM–10:00 AM
Restaurant
Bar/lounge
Room service (limited hours)
What to do
Ecotours nearby
Golfing nearby
Working away
Meeting rooms
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Laundry facilities
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Free pool cabanas
Pool loungers
Facilities
1 building/tower
Built in 1985
Safe-deposit box at front desk
Garden
Picnic area
Terrace
An outdoor pool
Banquet hall
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Grab bar near toilet
Room amenities
Be entertained
32-inch LED TV
Premium satellite channels
Home comfort
Air conditioning
Ceiling fan
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Blackout drapes/curtains
Soundproofed rooms
Bed sheets provided
What to enjoy
Individually decorated
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
In-room safe
Special features
Dining
Mastico - Overlooking the pool and garden, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of CRC 17700 per person (one-way)
Safes in guestrooms can be used for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 6 AM to 9 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision
Policies
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Also known as
Auténtico Hotel
Auténtico Hotel San Jose
Auténtico San Jose
Autentico Hotel Costa Rica/San Jose
Auténtico Hotel Hotel
Auténtico Hotel San José
Auténtico Hotel Hotel San José
Frequently asked questions
Is there a pool at Auténtico Hotel?
Yes, there's an outdoor pool. Guests have pool access from 6 AM to 9 PM.
Are pets allowed at Auténtico Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Auténtico Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Auténtico Hotel?
Yes, an airport shuttle is available. The charge is CRC 17700 per person one-way.
What are the check-in and check-out times at Auténtico Hotel?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Auténtico Hotel?
No, this hotel doesn't have a casino, but Casino Fiesta (5-min drive) and Casino Fiesta Heredia (10-min drive) are both nearby.
What is there to do at Auténtico Hotel and nearby?
Auténtico Hotel has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Auténtico Hotel?
Yes, Mastico offers garden views.
What's the area around Auténtico Hotel like?
Auténtico Hotel is in Merced, a short 6-minute walk from Sabana Park and 15 minutes' walk from National Stadium of Costa Rica.
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Auténtico Hotel Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.8/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Service staff
Room
Breakfast
Restaurant
Location
Bed
Amenities
Air conditioning
Lobby
Car
What guests liked
Breakfast was consistently described as very good, delicious, and a highlight of the stay. (7 reviews)
The property's restaurant offers authentic and delicious food, with a delightful breakfast and enchanting garden setting. (4 reviews)
The pool area was great and a pleasant feature of the property. (5 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
Aug 26, 2025
Great stay
Marcus
Marcus, 1-night trip
10/10 Exceptional
Sep 13, 2025
I traveled to San José for three nights on business. I looked for a good hotel near where I would be holding my meetings. Among the options, I found this hotel, which seemed fine. When I stayed there, I found a hotel with remodeled rooms, simple but new, as were the mattresses, towels, etc. The service was very friendly, and the breakfast was delicious.
JUAN
JUAN, 3-night trip
10/10 Exceptional
Jul 22, 2025
Enjoyed our stay
This is a great local hotel. Very clean, nicely decorated, and the staff are helpful and courteous. The restaurant is beautiful and the food was delicious. We liked this hotel much more than the American chain hotels we have stayed at in San Jose.
Verified traveler
1-night trip
6/10 Good
Aug 26, 2025
Rooms are a bit outdated but overall very good
Philip
Philip, 1-night trip
10/10 Exceptional
Aug 25, 2025
We stayed in two different rooms. One was massive and the junior suite was a bit tight. The condition of the room were good.
Philip
Philip, 4-night trip
10/10 Exceptional
May 23, 2025
Clean, quiet and the restaurant has a very diverse menu.
, quiet and the restaurant is very nice and has an very diverse menu.
Estefania
Estefania, 1-night trip
10/10 Exceptional
Jan 2, 2025
Nice place to stay
Casimir
Casimir, 1-night trip
8/10 Very good
Apr 12, 2025
Nice comfortable hotel w excellent service
Very nice, clean and spacious room and excellent service from the Capitan of the restaurant.
Salvador
Salvador, 2-night trip
6/10 Good
Jul 5, 2025
Ok hotel men ikke familieegnet.
Vi boede her i 3 nætter efter ankomst fra DK. Det var et fint hotel, men meget lydt. Der var mange unge amerikaner som dels optog meget plads på hotellet, den ene dag hele poolområdet. De larmede meget om aftenen og natten. Vi forstod at det var vanlig praksis med større amerikanske ungdomsgrupper og jeg vil derfor ikke anbefale det som et familiehotel.
Verified traveler
3-night trip
10/10 Exceptional
Oct 2, 2024
Nice room, reasonably priced. Very nice bar, restaurant and pool area. Very friendly staff.
Andrew
Andrew, 1-night trip
10/10 Exceptional
Dec 6, 2024
Alles super
Markus
Markus, 1-night trip
10/10 Exceptional
Feb 3, 2025
Excellent customer service
Tommy
Tommy, 1-night trip
10/10 Exceptional
Mar 28, 2025
Pool was very cold
Terry
Terry, 1-night trip
10/10 Exceptional
Jun 12, 2024
Good location closer to the airport.
Great food for buffet breakfast and for dinner.
Robert
Robert, 8-night trip
10/10 Exceptional
Sep 19, 2023
Nice place to stay if you get in late to the airpo
Great quiet hotel close to Sabana
Richard T
Richard T, 1-night trip
10/10 Exceptional
Aug 10, 2024
The staff here are helpful and nice. The pool area is great and the rooms are nice. This hotel is convenient to the airport and walkable to downtown San Jose.
Andrea
Andrea, 1-night trip
10/10 Exceptional
Jan 6, 2025
Quite clean and functional. Good supply of hot water in the shower. Staff was friendly and professional, and quite accommodating as I had an early morning flight so they ordered for me a bag breakfast to eat at checkout.
Louis
Louis, 1-night trip
10/10 Exceptional
Dec 29, 2024
El hotel está cómodo pero no hay muchas cosas a pie, tienes que tomar un Uber para llegar a zonas turísticas
Jannine
Jannine, 1-night trip
8/10 Very good
Apr 29, 2024
Convenient location near to downtown
Patricia
Patricia, 2-night trip
4/10 Fair
Feb 23, 2025
Pesimo Servicio Habitacion.
Malas Camas --- y -- Mala TV.
Lo demas Aceptable.
CESAR
CESAR, 5-night trip
10/10 Exceptional
Mar 30, 2024
It was nice
Mary
Mary, 2-night trip
8/10 Very good
Nov 29, 2022
Comfortable hotel. Rooms and beds are comfortable
Street noise.
Don
Don, 1-night trip
10/10 Exceptional
Mar 30, 2023
Hotel and restaurant staff delivered excellent customer services. Room was nicely appointed, facing the pool, so quiet and safe.
Mary
Mary, 1-night trip
10/10 Exceptional
Feb 16, 2024
Thank you Joseph
We only stayed for a night but enjoyed the friendliness of all the staff. Breakfast was very good! Most importantly, Joseph at the reception helped us out of a pickle, big time.
Wolfgang
Wolfgang, 1-night trip
6/10 Good
Dec 8, 2024
The hotel is nice, staff wonderful. Restaurant is ok. It was very loud at night. Sounded like a nightclub was in building. And the bed was the HARDEST BED EVER. I woke constantly unable to get comfortable because felt like I was laying on a hard floor.