We booked this hotel for a one-night stay due to a flight delay that caused us to miss our connection. It appeared conveniently located near the airport and advertised a free shuttle service, which was a key factor in our choice.
Our family of five arrived at 10:20pm, but by the time we collected our luggage, it was 11:10pm. We waited 45 minutes for the shuttle, only to find out—after calling the hotel—that the last pickup was at 11:00pm. No prior communication was given about this cutoff, and we were advised to take a taxi or Uber.
We then had to take a bus to reach the designated Uber pickup area and paid an unexpected $45 for a 4-minute ride. We finally arrived at the hotel around 12:50am.
Unfortunately, the staff at the front desk didn’t offer a warm welcome or seem particularly friendly, which added to an already stressful experience.