We booked 2 rooms for 4 nights — 4 adults and 3 kids (all age 13) — specifically because this hotel had a nice pool. Unfortunately, the pool was shut down for 3 out of the 4 nights due to an incident. With so many kids and families staying that weekend, this was a big letdown — especially since we chose this hotel over one that offered free breakfast.
The front desk staff, particularly Kimberly, was rude and unprofessional from the moment we arrived. She was short and dismissive, even in front of my family, which felt completely unnecessary.
Overall, the stay was disappointing. Between the poor customer service and lack of access to the one amenity we booked for, I wouldn't recommend this property to others — especially those traveling with kids.