This was a great experience until it was time to check out. They charged me upon arrival for an upgrade then when it was time to checkout they said I hadn’t paid because my card was declined. I called my card and they said they decline the new transactions but I was charged the day before $200 for the upgrade. The clerk kept wanting to go back and forth with me until I said stop. I will dispute that charges with my bank because I’m going to be late for DisneyWorld!
Dr. Demi
Dr. Demi,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Paola
Paola,3 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 1 日
The stay was great just one issue!
This hotel is beautiful and clean, room and pool services are 10/10. I took one star from the overall because of the hotel administration and front desk policy that needs revamping and retraining. They charge my card everyday instead of charging the balance at checkout, in my opinion that was poor business tactics, even my financial institution thought it was fraudulent charges. At checkout we paid the full balance which went out of our account and almost a week later there is still a hold on our card. I must add that the manager was very helpful and knowledgeable in trying to resolve our issues.
Antonate
Antonate,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 27 日
JASON
JASON,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 24 日
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 20 日
Favian
Favian,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 10 日
真实旅客
4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 30 日
jodee
jodee,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Alejandro
Alejandro,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Staff was great.
Daniel
Daniel,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Gilles Jr
Gilles Jr,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 27 日
Amine
Amine,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Christine
Christine,3 晚结伴旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 24 日
Very nice property.
Tocara
Tocara,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 22 日
Yeins
Yeins,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 20 日
Michael
Michael,5 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 19 日
Definitely not worth the price
Stay wasn't typical Marriott standards. Check was ok, TV in room didn't work then our car windows were smashed early in the morning. The maintenance was quick to come review the TV then he brought back a new TV 20min later. The car breakin was obviously not the fault of the hotel; however, we're on vacation so we don't have anything to clean glass out of the car or secure the window to get home. Marriot was less than helpful with providing us with access to a broom, garbage bags and tape. The valet was sincere and gave us as much information for the police report as they could. Assistance for completing a police report for a crime on their property or reviewing activity on their cameras could have been helpful but was not provided.
Amanda
Amanda,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 18 日
Excelente
Hotel novíssimo . Localização excelente . Acomodações muito boas , compatíveis com o esperado . Voltaria .