Room was not ready on arrival, the room had not been used, the heating was off and it was very cold. Staff were courteous and turned heating on which took a while to heat up, especially the hot water. We pre-booked for our dog to be in the room with us, but the promised bed, bowl and welcome pack was not provided, but we did not have to pay the extra charge for this. Breakfast was hugely disappointing with no tomato or hash brown in the "full" english and the remainder, with the sole exception of the egg was dried out, I guess having been kept warm for far too long. We didn't have time to say anything until checkout when the receptionist said she would mention this to the chef. We appreciate we have to eat in the bar with our dog, but this was also cold.