Booked a week prior and paid up front. Even did online check the day of and specifically stated it would be a late check in. Showed up and there were absolutely no rooms available. I got sent to a sister hotel down the street at a higher rate than what I booked
Gabriel
Gabriel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 15 日
Victor
Victor,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
janette
janette,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 12 日
Great people
The staff and shuttle service drivers were very friendly and helpful.
Jennifer
Jennifer,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 10 日
Check in was a breeze. The hotel room was more spacious than we anticipated. The complimentary breakfast was sufficient. Would definitely stay here again.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 5 日
Pamela
Pamela,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 30 日
Convenient and Comfortable
I stayed here for a concert at NRG and it was super convenient, comfortable, and easy to get to/from the show. There was a shuttle bus to take you places but also there were really affordable rickshaws all around as well.
nicholas m
nicholas m,2 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 6 月 24 日
Amanda
Amanda,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 16 日
Arrived very late due to a long drive. Staff were friendly and received room keys. Walked into room and noticed a strange musky odor. Before I jumped into bed I decided to remove sheets and just check the overall cleanliness. I lifted sheets and mattress cover and immediately noticed bedbugs and a huge stain (urine/body/who knows) covering the mattress. I went to the other bed and conducted same check and same issues were found. Nasty! Grabbed my kid and bags and went directly to the lobby to discuss with staff.
I received an apology and was issued another room, Obviously, I was hesitant to even stay there but I just drove 10 hours and I was exhausted. I hoped for the best and went to the next room. The same smell / odor hit us as soon as we walked in (has to be mold or urine), I checked both beds and didn’t find any bedbugs, but the urine/body stains were on both mattresses.We were so exhausted I decided to pull all covers/sheets and place them on one bed and ended up sleeping there for the duration.
The couch was atrocious as well. Looked like white stains on the cushions and body flakes covering the rest. Pulled up the cushions and food particles and whatever else on the floor. Not good.
For $350+ a night this was by far the most atrocious hotel I’ve stayed at. This company should be disappointed and should issue a refund. Nasty! Negative 5 stars.
Nicholas
Nicholas,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 15 日
Hotel was nice and clean rooms where comfortable and clean
Jennie M
Jennie M,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 12 日
Great
Eduardo
Eduardo,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 6 月 1 日
Brenda
Brenda,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
Friendly staff. Nice complimentary breakfast. Hallway to room and elevator was stuffy and a bit too warm. Very clean.
Dawn
Dawn,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 26 日
Would not recommend.
I would not recommend staying at this property. There is a very strong smell in the halls and in the room we stayed in. It was an old musky smell. There were candy wrappers stuffed in the seat of the pullout bed. That concerns me on the true cleanliness of the rooms. The room was very warm upon entry and the sofa area was easily 5 degrees warmer than the rest of the room. Overall not pleased with the cleanliness and comfort of the room. The pool water was not clear. The hot tub was not in service and completely drained. The ratings of this hotel are not aligned with the actual property. I was disappointed in this stay.
Brent
Brent,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 21 日
Donald
Donald,2 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 5 月 9 日
Rondala
Rondala,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Family trip to Houston.
It’s an older hotel. The trundle mattress could use replacing. There needs to be more food options for breakfast.
Belsa
Belsa,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 29 日
Great. Very clean.
John
John,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 4 月 28 日
Convenient
Friendly front desk service. Room cleaning is more focused on restock. Much needed but was not as expected. The area felt safe which is important to me. Location was good. Walking distance to a Walgreens. Two elevators that don't take long. Breakfast drink options were great.