Although the majority of the staff, especially at Mélange and Phat Chameleon, were extremely friendly and welcoming, I was disappointed by the rudeness and lack of awareness from the Souk Oven staff. After waiting 30 minutes for our drinks, we were told they were “extremely busy,” despite only 4 tables being occupied.
The overwater villa itself was beautiful, but the cleanliness was below expectations. There was visible dirt and dust in the room, and what was most appalling was the bath water, which was yellow!
The buggy service does not follow its schedule at all resulting in long waits. Even when calling for a buggy, it didn’t come, leaving us to walk back in the heat.
The beaches lacked basic amenities such as sun loungers, umbrellas, and drinking water with a rubbish washed up.
I also found the dining inflexibility frustrating. When I requested fries without the accompanying burger, the chef refused.
Water sports are only available from 9am–12pm most days, which is disappointing given how intense the sun is during those hours! Additionally, only kayaking and paddleboarding are included; all other activities are extremely overpriced.
The gift shop prices were shockingly inflated (£200 for a hat).
The sunset cruise was underwhelming for over £100pp, with nothing to see and all you could hear is staff on their phones scrolling TT. Having 2 pools directly next to each other which is unnecessary- one should be designated as a kids pool.
Has potential but overpriced.