My family’s stay was disappointing, but I hope this feedback aids improvement. Arriving in the late evening on Friday, we found limited parking due to storage containers at the lot’s far end, forcing us to park in a poorly lit, secluded area near the street, which felt unsafe. The hallway to our room reeked of skunk-weed, impacting our first impression of the hotel.
We booked a room for 3 people, a king with a pullout sofa for our son, but no bedding was provided in the room for the sofa bed. When I called the front desk, I was told I had to walk down to the front desk to get it myself. The staff, though polite, initially gave me only a wadded-up blanket. When I asked for sheets, she went back and retrieved a wad of sheets; back in the room, I realized it was the wrong size for the sofa bed and lacked a top sheet. Exhausted, I chose not to return to the desk. The sofa bed mattress was old, yellowed and uncomfortable. The king bed was comfortable, the only nice part of the room.
The bathroom faucet wouldn’t switch to the showerhead, streaming only from the faucet despite pulling the shower pin. My husband couldn’t fix it, and we reported it the next day. I requested a partial refund for the inability to shower, but was told prepayment made this impossible. Later, the staff offered a room change, but as we were settled, moving for showers was impractical. I appreciated the attempt to address the concern.