I would not recommend staying here. We unfortunately had to cancel our stay. I called over a month in advance to cancel. Hotels.com was willing to refund our money, however, the hotel would not. They were not willing to help us out at all just to keep our money. They could have easily refunded our stay and had someone else book our rooms. Horrible customer service at a hotel that clearly does not value their guests.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 16 日
chris
chris,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 13 日
Nice Suite, look out for fees
Hotel is in great condition, room was spacious and affordable. It appears they are implementing paid parking, which is a bit of a bummer. The hotel is in a Mall parking lot, so I don’t see a need for parking fees. The Home2 and Tru by Hilton are connected and share the same amenities.
Nathan
Nathan,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 7 日
Dale
Dale,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 23 日
Stephanie
Stephanie,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 19 日
Kenneth
Kenneth,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 2 月 15 日
Lack of compassion
We made the reservation at 6pm on 2/13. During the night our schnauzer became extremely ill necessitating an urgent return to Nashville. We emailed and called before 9am requesting cancellation and refund. Hotel manager refused because “we didn’t cancel 24 hours in advance”.
Totally unsympathetic and unacceptable.
Jill
Jill,1 晚结伴旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 7 日
Michael
Michael,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 6 日
Theodore
Theodore,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 2 月 3 日
Didn't Realize this Hotel Was Pet Friendly
Lloyd
Lloyd,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 1 日
Gerard
Gerard,4 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 1 月 29 日
We loved the location and the staff were very friendly and helpful.
Michael
Michael,3 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 26 日
Paul
Paul,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 17 日
Almost a resort
The hotel was great for an extended stay. It was clean and up to date. Staff was friendly and efficient. Breakfast was good. I had not seen the pancake machine and it was a nice addition.
Overall a very good stay at a reasonable by today’s standards cost. Also finally exercise room was clean and very well-equipped.
John
John,6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Very clean, updated and quiet. Staff were all very helpful
Jaida
Jaida,1 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 6 日
It was great overall. Room was clean as breakfast was good.
真实旅客
1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 2 日
All great
Leo Sandov
Leo Sandov,8 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 30 日
Great place, will return
Our stay at this facility was really amazing. We were greeted upon arrival, checked in quickly by Rodney, who alerted us to all the amenities available. We went to our room to find a clean and well appointed suite. The beds were comfortable the temperature delightful. Loved having blackout shades, we slept better than we have slept in a very long time. Would recommend.