The front desk receptionist at check in was beyond rude. I reserved two rooms together, called at 4pm when check in began to ask if it was possible to have the rooms next to each other or at least close by and he told me that I would have to go in person to check in and they should be able to. So I left from the family event to go check in. Got there around 4:30 and he tried to say I only had one room booked. Was rude the entire conversation. After we finally got it sorted out, he just handed me the second key and when I asked if the rooms were close by he simply said “nope” and turned away. The rooms were basically on the completely opposite sides of the hotel.
The parking lot behind the hotel had a bunch of random creepy looking guys in regular attire (even some with no shirts on) smoking and sweeping a specific area of the parking lot? It was weird and random. They just stared as the cars passed by.
When we got to the rooms, as soon as we entered we were hit by a burst of heat. Immediately had to turn on the AC. The hair dryer did not work. The phone did not work. The drawers would not stay shut when we closed them (they kept rolling back out slowly). The fan in the bathroom was broken and exposed and VERY loud. There were left over used toiletries in the bathtub. The front door had a huge gap at the bottom of it which was definitely a safety concern knowing there were random people hanging out in the parking lot. Will NEVER book here again!!