The lobby was sweltering. Early July humidity made the lobby air heavy & sticky. It was obvious that the AC was broken. There was a lone fan behind the desk for the comfort of the staff, who were dripping with sweat while trying to reassure guests about the comfort of their stay.
The staff was not knowledgeable about basic issues, like how to program the thermostat or even how to find FOX NEWS on the TV. She didn’t even know that Fox News is a major news network! When she attempted to call someone to help her with issues beyond her scope, she couldn’t reach any support staff for assistance.
The King room was very basic. There was a chaise lounge thingy that was an awkward attempt at style. My husband & I have severe back issues, & sitting on the bed to watch TV was very uncomfortable. There was a large pretzel bite from someone else’s stay that was left on the floor under the bed, too, which didn’t inspire any confidence in the general cleanliness of the room.
There was poor air circulation in our room. We were cold when the fan was blowing, & hot when it wasn’t. It was a vicious cycle all night long which didn’t provide any rest.
If you are considering a stay at this Express hotel because it is affiliated with Holiday Inn, let me stop you right there. This is not the first-rate Holiday Inn of the past. It’s a neglected stepchild, so to speak. Quality is not a word I would associate with this hotel. Don’t waste your hard-earned money on a stay here.
