I stayed once before it was fine. This particular stay I was given a room with pet hair on the bed, they switched my room no problem. The next room the room was mostly fine, just not vaccumed well or things wiped down good. The main entry door also had a lock that did not work, I was leary as a woman there with kids..but I tested it from the outside it was still ok. There was a bit of human hair but worse, is there were beer/wine tops on the floor and glass that pierced my foot and I was bleeding everywhere. I couldn't call the front desk because the phone was not working in the room. I had to call from my cell phone because my foot injury hurt so bad, and the eleveators did not work and I was on the 3rd floor. I called to see if they could help me they just said Oh im so sorry, I asked for atleast a first aid kit the lady said they had one but It was empty. And to show my complaints in the morning. I just went to sleep in pain cleaned up the blood and even found more glass after that. I was not in the mood to even bother at that point, I could barely sleep but when I finally did it was ok. Not trying to get anyone in trouble. I kindly addressed the issues during checkout and just left, not a good night for me. But I can say the staff was atleast kind. I do have photos if necessary I can email them too big to upload. Thanks