8/10 很好
2025 年 9 月 15 日
Great stay, but very bad food ordering service
The accommodation was excellent – clean and comfortable rooms, good breakfast with a friendly chef, and the receptionist Lumi was especially kind and helpful.
However, the hotel’s food ordering service was very disappointing. On 9th we ordered shawarma with fries and chicken liver, which was perfect. On 10th we ordered the same items plus chicken rice, but received shawarma without fries, a tiny chicken liver sandwich, and rice. When we asked why, the male staff first blamed it on the rice order, then later claimed it was the same restaurant both days and that we had not ordered clearly – which was not true. The menu clearly states shawarma includes fries, so how can it be with fries one day and not the next?
We asked him to reorder, and he said delivery would take 15 minutes, but nothing came for nearly an hour. After 9:30 pm we called to cancel, and only then he suddenly said the food was downstairs. The packaging was also different: fries came in a yellow bag, no fries in a white bag – clearly two different restaurants.
While the hotel itself is very good, do not rely on its food ordering service.
Yuxi
Yuxi，2 晚行程
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