Disappointing to say the least. I’m not at all fussy with hotel rooms - in fact, I’m quite forgiving.
The service: horrible. The manager who checked me in collected an $80 cash deposit and denied me it at checkout stating it was towards the room charge when I made the reservation.
The rooms: 307 had holes in the walls by the sink, behind the two power outlets, damaged curtains, a mattress with nails sticking out from it immediately outside the door to room 307.
The room had blood stains throughout the floor, the shower leaked a significant amount of water out the bathroom, and mold was growing on the skylight.
The smoke alarm was disabled and torn off the wall (the Fire Marshall needs to give this place a walk through).
Employees are violently throwing, smashing and destroying debris in the parking lot at all hours of the night with no consideration for guest quite hours, and there is hardly any parking when being taken up by employees dumpster. Also they just began charging $20 for daily parking.
The room is gross and it’s not up to code.
Stay away. Not safe for kids.
Great if you like bugs.
Quinn
Quinn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Miguel
Miguel,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 14 日
Thomas
Thomas,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 22 日
Bad from beginning to end. When I showed up, none of the parking was available due to contractors being present and taking up half the spaces with vehicles and materials. My room did not have towels when I arrived, and I was only given 1 bar of soap. The microwave did not have a glass plate, so things put in the microwave would not rotate and cook properly. The faucet was scalding hot, except for one spot where you barely got a trickle of room temperature water. Due to the contractors being present there were materials scattered around the place and in the parking lot. The work was also extremely noisy and made sleeping in or napping very difficult. The door to my room latched flimsily and felt insecure. The room did not have a deadbolt lock to use on the inside. The bedsheets are poor. The comforter has a sheet on top and bottom due to the fact that it's covered in little burn holes. The list goes on.
James
James,2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 13 日
This a motel. If you're looking for a luxury hotel experience, you will be disappointed. Compared to other motels, this is a nice place to stay especially if the location is convenient for your plans. It's in SoMa which is not so much centrally located but more like "adjacent."
I find the in-room refrigerator and microwave to be very useful. At this time (mid-2025), rooms are being renovated and rooms are rented that are "in progress." They are suitable for use but unfinished. That said, the renovated sections are very attractive.
While there's a very nice wall-mounted television, personally I don't fully understand how it works. It's not cable/satellite but (I think) Roku. Even so, I can always find something interesting to watch.
Staff seems friendly and helpful. They even had the form you have to sign at check-in printed prior to my arrival. It might only save a minute or two but it's a nice touch.
Gaetano
Gaetano,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 30 日
I went for a concert around the corner and it was a great stay. This isbthe second time i have dome this, and will do it again next time
Scott
Scott,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 27 日
Nice
Abel
Abel,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 5 月 24 日
STAY AWAY
Stayed here over the weekend for a family graduation. NEVER AGAIN. Bed bugs, sketchy area, bad parking, and so much more. The people next to us kept loud music going until 1am, and there's people waiting near the doors to follow you into the hotel since they don't have keys. On our last night, the manager was robbed at gunpoint for keys to the rooms. Don't stay here if you value your safety!
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 16 日
真实旅客
6 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 16 日
Quinn
Quinn,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 9 日
Greg
Greg,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 6 日
Newly Renovated Rooms =)
Rooms are in the process of being renovated. I stay in one of the more updated rooms. Upgraded Large Samsung Smart TV, Renovated lighting and outlets/smartplugs, upgraded bathroom w/large walk in shower. Room was exceptionally cleaned. Location is in a great part of SOMA.
Rates are usually priced decently, I recommend this property.
Oliver
Oliver,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 5 日
Greg
Greg,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 2 日
Heather
Heather,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 4 月 29 日
Jason
Jason,1 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 26 日
Edward
Edward,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 26 日
Gabriel
Gabriel,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 22 日
My rooms blankets had a blanket that wasn't changed out. It had cigarette burns. Overall everything else was actually clean. Amenities were good
Isaac
Isaac,1 晚结伴旅行
Expedia真实住客点评
2/10 很差
2025 年 4 月 9 日
When I got there the staff was exceptionally rude to me whilst checking in as if I was unhoused (deserve the same respect I do )and a criminal .Also the hot water barely worked.