I have never had a bad hotel experience until this one. On the way to our room, we noticed that the hallways and elevators were filthy. Upon entering our room, the first thing we noticed was a Walmart bag tied around the smoke detector. Somebody obviously was smoking in the room and didn't want it to be detected. There was a bodily fluid with hair in it on the nightstand, feces in the toilet, and no shower curtain. I have photos. We went down to the front desk to get a different room and they said that they are sold out, but since there were a few parties that had a reservation and not shown up yet, she gave us a different room on the same floor. There were dirty towels outside that door and when we open the door the light was on and there were no sheets on the beds, no towels, and the room had not been cleaned yet from the previous guests. There was another family right across the hall from us who walked into the same situation. We went back down to the desk and told them the room was dirty and they said we could go ahead and check out. She checked us out and took my name and number and told me that a manager would call me the next day. A manager did not call me and we were charged for the room on my credit card. It is now 4 Days later and I have called the hotel one to two times a day for the past 4 days. Brad answers the phone and he will not give me the manager's name nor phone number and told me that he will not give me a refund. He hung up on me twice.
