Very nice hotel. The front line service is very good except that I heard some staff group together once, chatting and mentioning a word "Chinese" then laughed. This made me feeling very uncomfortable as I am a Chinese. The space of room is acceptable but doesn't have bath tub or view. It is not a matter to me anyway as I use only shower. The location is good. Very near to Central area. The environment of restaurant looks good but we have not tried the food.
Staff was very polite, helpful however I believe they need to hire more people especially for the restaurant. I have ordered the drinks and took three different waiter to bring it and took 30 mins. Cleaning definitely can be improved in yhe rooms. Hotel is in the heart of Amsterdam very close to everything. Mainly good however needs some touch ups to improve.
Ps: i checked out yesterday and they have overcharged my CC, sent them an email to relase however no one replied yet. As ı said they need to higher more people to improve the service
Anthony J
Anthony J,2 晚商务旅行
Hotels.com真实住客点评
6/10 好
2025 年 5 月 27 日
The hotel was ok, but the ratio between the hotel room and the price was poor.
Henrik Lindahl
Henrik Lindahl,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 5 月 20 日
Paulo Francisco
Paulo Francisco,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 5 月 7 日
caroline
caroline,4 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Ankur
Ankur,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 14 日
Fran
Fran,3 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 9 日
Fremragende
Et ualmindelig dejligt ophold. Rigtig god service og de er altid klar til at hjælpe med det hele. Stedet er flot, rent og klassisk. Lækker morgenbuffet med venligt personale. Kommer gerne igen.
Daniel
Daniel,3 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 6 日
Superb Hospitality
Stay was amazing. Responding to Hotels.com survey after check in I commented that my room was very noisy as it fronted a street along the canal. Within a short time the duty customer service manager ( Mickey) contacted me and offered me an excellent alternative room on a higher floor that also had double glazing so achieving huge noise reduction. This understanding response was typical of the superb customer service in this hotel. As an owner of multiple businesses myself I am almost incredulous at the level of customer focus at this property. Friendly courtesy and attentiveness that didn’t miss a beat from a single member of a huge staff is an achievement to behold. Both restaurants were excellent and some noisy rooms apart ( perhaps unavoidable in bustling central Amsterdam) the physical features of the property are fabulous. Thankyou Sofitel Amsterdam.
Robert
Robert,2 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 5 日
真实旅客
2 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 24 日
Jean
Jean,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Fjolla
Fjolla,3 晚行程
Ebookers真实住客点评
10/10 绝佳
2025 年 3 月 14 日
One of the best hotel experiences we’ve had.
Charles Nicholas
Charles Nicholas,6 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 13 日
Fabulous and attentive staff in a quiet location in the heart of the city
Laurie
Laurie,8 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 12 日
A great, historic property with phenomenal employees at the heart of everything in town.
Frank
Frank,8 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 3 月 9 日
Beautiful building and design. All services are in very high standards. Near to many restaurants, cafes and cool walks.