We didn’t even stay and lost out on the money I paid. The smell was horrible, the sheets were dirty and there were roaches crawling around
Stephanie
Stephanie,1 晚行程
已验证
2/10 较差
2025 年 11 月 29 日
Absolutely the worst hotel experience I have had with Hotel.com
Michael
Michael,1 晚行程
已验证
8/10 非常棒
2024 年 8 月 14 日
Management was very helpful and I mostly enjoyed my stay.
Steven
Steven,3 晚行程
已验证
10/10 绝佳
2025 年 9 月 19 日
It was ok for a last minute thing. The price was reasonable.
Tonya
Tonya,1 晚行程
已验证
2/10 较差
2025 年 10 月 3 日
Roaches in the room , stains in the blankets , stains on shower towels
Francisco
Francisco,17 晚行程
已验证
2/10 较差
2025 年 12 月 25 日
Front officw not overly accomodating. Spent 45 min trying to check in. I was the only customer. No exaggeration. Maybe it was an off night for them.
Donald
Donald,1 晚行程
已验证
2/10 较差
2026 年 1 月 15 日
First room 222 the door didn’t lock and window could be slide open from inside second room the inside door handle was broken the people ubove me were loud and disrespectful office didn’t do nothing about it and wouldn’t refund my money also has bed bugs and roaches
Michelle
Michelle,1 晚行程
已验证
2/10 较差
2025 年 8 月 5 日
Gross
The room had roaches in the bathroom and the room could have been alittle cleaner.
Zenda
Zenda,1 晚行程
已验证
2/10 较差
2025 年 11 月 9 日
Rude staff. The room wasn't ready and turned me away twice so I went and stayed somewhere else. Don't waste your time going to this place. Horrible business.
Ashonte
Ashonte,1 晚行程
已验证
2/10 较差
2025 年 10 月 19 日
they never let us get inn i need my refound
emanuel
emanuel,1 晚行程
已验证
2/10 较差
2025 年 10 月 23 日
Room was clean. I didn’t like the broken window wasn’t replaced correctly. The sound on my TV didn’t work for my first three days stay also my Neighbor was really loud, screaming all night pounding on walls and yelling standing on the porch pounding on the rails..
Joe
Joe,4 晚行程
已验证
10/10 绝佳
2025 年 5 月 20 日
Great customer service at bars and restaurants. Walking distance to shopping strip. Room service took about an hour to bring water and clean towels. Carlos bartender was amazing. Charlene at underground has exceptional customer service care. Prices are great. Would stay again
Phillip
Phillip,1 晚行程
已验证
10/10 绝佳
2025 年 5 月 20 日
Read the reviews before staying wasn't sure what to expect. I was pleasantly surprised with how clean our room was. Our hotel was pretty quiet. Parking was very close to the door every time. Didn't have to wait long for the elevator. Rooms were pretty good sized. And the A/C and heater worked pretty fast.
Phillip
Phillip,1 晚行程
已验证
8/10 非常棒
2022 年 9 月 28 日
Old school hotel with easy parking. Outdated but cheap!
mike
mike,1 晚行程
已验证
6/10 不错
2023 年 3 月 9 日
Friendly, helpful staff. still needs a little repair
真实旅客
5 晚行程
已验证
10/10 绝佳
2025 年 5 月 20 日
Cons were the bathroom sink drained very slow and there was no shampoo, conditioner or soap only one bar of handsoap. I had come prepared with our own restroom supplies so it didn't bother us much.
Phillip
Phillip,1 晚行程
已验证
4/10 一般
2023 年 10 月 14 日
Tired & worn-out
Good and friendly people, facilities are dated. Don't care for the bugs.
真实旅客
5 晚行程
已验证
8/10 非常棒
2023 年 6 月 29 日
I just wanted a break. Nestled against the piney woods. Place was clean quiet plus cool air. Ir provided what i needed. Dog also semmed to enjoy just wanted to explore the woods even though last August he could barely walk from a snake bite.
Gary
Gary,1 晚行程
已验证
2/10 较差
2023 年 1 月 20 日
The place was deplorable plumbing backed up and toilet issues
Rudy
Rudy,4 晚行程
已验证
6/10 不错
2024 年 8 月 31 日
The property gives a low tier appearance and the one staff member didn’t seem overly enthused about the place. Random appliances set around the staircase, no breakfast or vending machines. Room itself was decent, but found a bottle of prescription meds by the bed upon check in. Shower and sink seemed a little beat up.
Michael
Michael,1 晚行程
已验证
8/10 非常棒
2023 年 10 月 8 日
This place was dirty, had roaches, smoke detector missing, hole in wall, nasty mattress, toilet super noisy, broken microwave, peeling finish in bathtub and no coffee pot. Gross
Andrea
Andrea,1 晚行程
已验证
2/10 较差
2024 年 10 月 30 日
Another hotels.com booking gets 'mislaid'.
When we arrive d at the property theydid not have our booking. The manager found a room for us in his brother's property next door but it turned out to be a stinky smokers' room and was charged at a higher rate.
This is the second time in a year that a hotel has denied receiving a hotels.com booking so perhaps the fault lies with them.
Michael
Michael,1 晚行程
已验证
2/10 较差
2025 年 6 月 19 日
Disgusting
Not sure how this place got any positive reviews . Driving cross country and decided to stay to get some sleep checked in at 1030pm and left at midnight because of the unsafe unsanitary condition of the room . AC did not work and it was over 90 degrees that day . Bed had no actual sheets just blankets put on top of it and uncomfortable and itchy . Holes in the wall rust and calcium build up everywhere. The last straw was when a cockroach fell on my face when I was lay in bed trying to sleep. Waiting on my refund this place needs to be shut down and or reported to the health department. Stay far away .
Kanny
Kanny,1 晚行程
已验证
4/10 一般
2023 年 5 月 13 日
The young lady at the front desk was very helpful but the place wasn't the cleanest and they charge a lot for dogs when the room was already damaged, wires sticking out of the wall, only 2 pillows for a king bed and oh yeah roaches everywhere. We had to sleep with the lights on and along with an uncomfortable bed didn't get much sleep. We were warned that if we paid for the room and not happy we wouldn't be able to get a refunded.
MaryAnn
MaryAnn,1 晚行程
已验证
2/10 较差
2025 年 6 月 17 日
Took our money charged us a fee and canceled our reservation, did not refund our money lied about what happened and even is hiding and not willing to give a refund.
Showed up to check in since we were driving on the road the day we booked the room, they allowed us to book after check in time before we left our house, i called and asked if we needed to move it to kust saturday and sunday since i booked it after the check in time and they said no that it be fine just to check in when we got there.
We got into Kilgore and at the motel by 6 am, i tried to check in and they told me that they canceled the reservation and sold out the rooms. I asked if we wouls get a full refund due to the insurance we paid for on the app and they said yes. When i called again since i had not see the one key cash go back into my account and or the money we paid they said that i was beinf charged $119.50 for no call no show.
I had to go to the Motel 6 next to them and pay $80 for a room which is a lot cheaper than this motel but they still had my reservation going on the app so some random person got my room and it was apparently fully paid for and they refused to do a refund when Expedia called.
I called their main OYO center and they told me that the property "Agreed to a full refund and i will recieve a call from their agents to refund the $119.50" never received refund or the call.
Do not recomend this motel.