***Giving 5-star for the experience with front office staff***
I didn't actually get a chance to stay at this hotel because of travel restrictions with Covid-19. I tried calling Expedia multiple times for about 5 days and couldn't get through to cancel and basically gave up and decided took a loss for my reservation since I purchased the non-refundable option. However, the night I was suppose to check-in, I was surprise the hotel reached out to me and told me that they would honor my cancellation and full refund if I was no longer planning on coming, and that I can still try to reach out to Expedia even though my check in date has passed. I really appreciate the gesture.
真实旅客
1 晚行程
Expedia真实住客点评
10/10 绝佳
2020 年 3 月 16 日
AnnaMaria
AnnaMaria,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2020 年 3 月 16 日
Gillian
Gillian,1 晚行程
Hotels.com真实住客点评
6/10 好
2020 年 3 月 14 日
Have stayed here on and off for years. Close to Boston but less expensive and free parking. Big plus. Changed their policy to charging for overnight parking. Very disappointing. Probably a deal breaker for going back. Seriously? Newton?
Paige
Paige,1 晚家庭旅行
Expedia真实住客点评
6/10 好
2020 年 3 月 13 日
真实旅客
1 晚行程
Expedia真实住客点评
4/10 尚可
2020 年 3 月 10 日
Heater didn't work, freezing room. Small room. Door handle broken, shower handles broken. Something bit me. Gross.
Slow bar staff (like 15min to wait). Rather stay in a Motel 6.
Don'tStayHere
Don'tStayHere,1 晚商务旅行
Orbitz真实住客点评
10/10 绝佳
2020 年 3 月 9 日
真实旅客
1 晚行程
Expedia真实住客点评
10/10 绝佳
2020 年 3 月 9 日
The stay was great beautiful hotel...gracious staff...good food😊
Carolyn
Carolyn,2 晚行程
Hotels.com真实住客点评
6/10 好
2020 年 3 月 6 日
We had a comfortable stay. The bed was nice. Our toilet kept making noise after the flush which was annoying.
真实旅客
2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2020 年 3 月 3 日
Liked the light dimmers next to bed. Hotel had no valet or concierge to help with bags to the room.
真实旅客
2 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2020 年 3 月 1 日
Great location in a great area. Not far from downtown by car and directly by a train station. Great staff and nice rooms.
Pascal
Pascal,2 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2020 年 2 月 29 日
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2020 年 2 月 29 日
Everything was clean and comfortable right next to Riverside station hotel parking is reasonable one hour T into the city. Staff were very polite and one of another way to make sure guests were happy.
Jamie
Jamie,1 晚结伴旅行
Orbitz真实住客点评
6/10 好
2020 年 2 月 25 日
They charge me fee because I checked in att 11 am , I traveled all over the world and stayed in May hotels , but it was first time I see such a stupid rule . They should put their rules in the booking list , stuff was rude , I don’t think you want to stay there anymore .
polat
polat,2 晚家庭旅行
Orbitz真实住客点评
2/10 很差
2020 年 2 月 22 日
No Heat, Dirty Bathroom, Broken light switch, Broken TV.
真实旅客
2 晚家庭旅行
Expedia真实住客点评
4/10 尚可
2020 年 2 月 20 日
No washcloths in the bathrooms.
I used my debit card only there while checking in and someone used my card to but 200$ worth of shoes at footlocker. Then yesterday they tried to spend 2500$ at Saks Fifth Ave.
Either someone hacked your system to get my # or an employee there got it. It was used nowhere else but checking into your hotel. Very disappointed.