We are trying to get a refund for unused portion of our trip. Lack of hot water, and more critically, mold on walls, its disgusting. Lobby tried to put us in other rooms, I really hope they are able to cure it for health and safety of others.
Andres
Andres,2 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 21 日
Steven
Steven,5 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 19 日
Gyung Hwa
Gyung Hwa,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 13 日
Darrick
Darrick,1 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 7 月 13 日
Tammie
Tammie,1 晚家庭旅行
Hotels.com真实住客点评
6/10 好
2025 年 7 月 12 日
A disappointing experience to give my son's family
I am 65 years old woman who rented the room for one night for my son and his wife and son. They spent all day driving me home from their home (Long Island, NY). I was told I had to leave a $150 deposit (not cash) and I would get back upon departure. I felt myself becoming frustrated when the front desk clerk kept saying, no friends and no parties. I explained to her they were just staying the night to get rest before they had to travel back home. She said again no friends and no parties. I ask her was I not allowed to go to their hotel room because I'm not staying overnight. She said no you're ok because you are paying for the room. Then went to the room to use the restroom and the room smelled moldy and looked dirty. If that was not enough, in the morning my son went for the breakfast and told me the food tasted as if was not cooked. The final straw was I was told my deposit money would not go back on my card for 14 days. Funny, just a week earlier I rented a room in Long Island and had a totally experience from the same hotel franchise. I don't believe I will ever rent there again (not even for a night). I still haven't gotten my money back. Disappointing experience and I didn't even spend the night.