The food options at their "Desk" restaurant, "The Placery" is extremely limited, they weren't able to provide all options on their menu. You have to ask for utensils for food taken back to room (no room service). They were completely void of any brand bottled water in their "Market Place." The shelving had huge empty space. I saw a few bottles of water in a basket behind the counter. They sold microwave popcorn; but no microwave in the rooms (they could try to get me one). No valet service. Shower curtain hung with 3 kinds of hooks, hmm, & bugs.
I reserved 2 rooms. At check in the ? agent?, Scarlett was extremely rude. She refused to let me check in and get keys to both rooms I reserved. She would cut me off mid-sentence when I was speaking; talking down to me most of the time which was embarrassing, stopping me and taking other patrons before resolving anything. Scarlett called the manager/ supervisor, Sean (hope the spelling is correct). Within 2 seconds, he saw my reservation confirmation and told her there was no problem with me checking in both rooms which showed I reserved. The request I placed on Hotels.com to have adjoining rooms or rooms located near each other, does not get communicated to the reserved hotel (per Scarlett). Initially Scarlett placing my reservation/ family on separate floors. Sean accommodated me and assigned rooms near each other; although I had to come back later to pick up the keys for the second room.
2 visits in 3 mths. Both bad. NEVER AGAIN