This property is gorgeous! So big, so many pools, the rooms are spacious and the bathrooms are so pretty with all the tile. We stayed for Stagecoach festival because they have a shuttle, and it was SO great to be the first stop - and they had late night tacos and pizza for everyone arriving back, so smart. The staff was all so friendly, definitely 5 stars.
However - we had an unfortunate check-in experience, and the two managers we interacted with were both pretty rude, both to us and to the staff that were trying to help us. We checked in early to be first on the waiting list once rooms were ready, and checked back 4 hours later when we still didn't have a room. The manager was super rude and said that they had our info and would contact us (but no info about when room would be ready). We ended up getting ready in the locker rooms because we wanted to go to the festival. When we got back super late night, we found out they have given away our room! The late-night manager was also rude and didn't have any empathy for the situation we were in - being moved twice in a 4-night stay is very unsettling.
Still giving the stay 4-stars because once we were settled halfway through the trip, we had a great stay and the location was great and staff so friendly.