Staff is always friendly. They were working hard over memorial day weekend but had trouble keeping up with breakfast stuff and pool towels etc. The location is dependent on what you are looking for, in the heart of downtown, building is old but hard to find the fun details of old buildings. Other than what drury hotels are infamous for, minimal elevators. It's walkable but it is def not a location I'm looking for as a family stay There is 1 elevator that services all floors and 1 elevator that serves some floors. It's annoying as can be.
They do not have enough seating in the breakfast area.
The rooms are on the smaller side (well ours was). But comfy with good storage. Though hard to fit all the stuff a family of 4 needs with younger kids.
The pool was rather disgusting and I don't think it is cleaned very well. There was so much hair in the pool we were all disgusted, plus yellow bits of heaven knows what. The water was more cloudy than it should have been and the hot tub was gross as well. There were hard white pieces floating in the hot tub and again the water was cloudier than it should have been. Some of this could have been because the hotel was so crowded, but that's when the staff should be extra vigilant about cleaning and maintaining it.
The beds were comy and the breakfast was standard for a drury, though I feel since covid it just isnt as good as it used to be. The waffles arent very flavorful. I would not stay here again but other people may like it.