Wonderful hotel, everything you need for a chilled holiday. Staff excellent, good choice of restaurants, buffet very good. Great room overlooking the sea with sun on balcony all day was fantastic.
Alison
Alison,7 晚行程
Expedia真实住客点评
8/10 很好
2025 年 3 月 6 日
We stayed as 2 adults in the Reserve area for 5 nights in February. It’s a beautiful hotel, the staff are super friendly and very friendly and efficient. The hotel is very clean and our room was cleaned, mini bar topped up etc daily.
The Reserve lounge is nice, with snacks and drinks laid out daily. The pool in this area is lovely but sunbeds weren’t always available. The staff here offered you drinks, ice creams and fruit as you sun bathed with was nice.
We had lunch daily at The Shack, they were very efficient, even when busy and the food was always good.
We ate in the Italian one night and the food was delicious.
The biggest negative for us was the buffet restaurant. The food wasn’t hot and often stations were empty. I had fish cooked at the cooking station 4 nights. The first night it was cold, the next 2 nights the tuna and then the salmon was very rare inside after I’d asked it to be well done. The last night the fish I ordered just never came out. There was only one chef who had to take the orders and also cook them so I felt it wasn’t really his fault.
We ate breakfast at the Reserve, the buffet was lovely and there was a nice Al a Carte to order eggs etc. We had the poached egg and full English each day. It was lovely but unfortunately also cold. Their heat lamps just don’t seem low/strong enough.
Overall we absolutely loved the hotel and it’s position offering great walks along the promenade towards Maspalomas, it’s just a shame the main restaurant let them down.
Katie
Katie,5 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 20 日
My first time to Gran Canary. Wanted an all
inclusive experience for my holiday. So glad I picked this hotel! Worth the money. Absolutely beautiful hotel and grounds. Hotel staff was superb! From the moment I arrived, I felt as if I was treated like the only person there. Everyone is attentive and will go out of their way to make you feel at home. The room was beautiful and clean. Mine overlooked the grounds and gave me unobstructed views of the ocean and sunrise. The bed was extremely comfortable. Each morning I didn’t want to leave the bed as I slept so well! The breakfast buffet was unmatched. Anything and everything you would fancy was available and delicious! Multiple restaurants on site. Three of them you need to book a reservation. Do so before you arrive so you have no issues. I heard some guests complain that they could not eat at a particular restaurant due to lack of availability. I was a solo traveler and it was pretty easy to get squeezed in. I did book a dinner each night once I checked in. However, there are restaurants that don’t need a reservation and one that is buffet style. Cocktails, wine and beer flowed freely! Free activities at the hotel to keep you busy. My only complaint is that I wish spa access to the indoor pool, steam room and sauna was included in your stay. East beach access was a plus. The walking path helped me get some exercise in. The hotel gym is small but has everything you would need. Would absolutely stay again!
Terence A
Terence A,5 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Beautiful hotel with wonderful staff
Beautiful hotel excellent service everywhere. It's great for adults and families although some families used the adult only area for sunbathing which is a small area anyway. Hope they will address this so adults can have peace ! You don't feel crowded anywhere else .
Tracy
Tracy,12 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 7 日
Personal sehr freundlich und stehts bemüht. Sehr gutes Essen und gute Getränke. Top
Edoardo
Edoardo,7 晚浪漫旅行
Ebookers真实住客点评
10/10 绝佳
2025 年 1 月 27 日
Arno
Arno,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 13 日
Outstanding hotel. Will be back.
Hugh Phillip
Hugh Phillip,10 晚浪漫旅行
Expedia真实住客点评
6/10 好
2025 年 1 月 11 日
Gunnar
Gunnar,7 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 1 月 10 日
We had the best time staying here!
Sidney
Sidney,5 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2025 年 1 月 9 日
Kirsty Jane
Kirsty Jane,4 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 1 月 7 日
Man trifft den Zustand des Hotels genau so wie bei Homepage angezeigt. Alle Räume sind sehr schön eingerichtet. Das Angebot an Aktivitäten wie Sport und Workshop ist ganz toll.
Marcelo
Marcelo,7 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 12 月 25 日
Guy
Guy,5 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 12 月 11 日
Nina
Nina,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 12 月 4 日
Carlotta
Carlotta,6 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 27 日
Everything
COLIN
COLIN,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 11 月 9 日
真实旅客
7 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 10 月 26 日
We really enjoy our stay. The service was excellent. We want to come back!
Cathrin
Cathrin,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 25 日
Bestes All Inclusive was ich je hatte
Leon
Leon,11 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 24 日
Nina
Nina,11 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 10 月 5 日
Overall the hotel exceeded our expectations. The decor of the hotel was bright and airy.
The food choice was excellent at all meals times and the all inclusive package provided just what we wanted.
The staff to a person were friendly helpful and welcoming
Christopher
Christopher,7 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 8 日
Très bon hôtel bien situé personnel très agréable
Patricia
Patricia,10 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2024 年 9 月 5 日
Sylvia
Sylvia,6 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 30 日
Perfekte Hotelanlage mit sehr guten Essen, Service und sehr guten gepflegten Zustand. Wir haben uns sehr wohlgefühlt
Dennis
Dennis,7 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2024 年 8 月 25 日
perfect stuff, variety of food and drinks, several restaurants and bars (main bar 24/7), a lot of activities